“I have dealt with a rider who took off with my change, and had a non working number registered, I waited all night for the matter to be resolved, Talabat was not able to trace no call the rider untill late after noon next day, he did not bring change, he gave back the full 500aed, i reached to the point of emailing consumer services and the police for the unlawful act, i waited all day for talabat managers to call me but no one did, when the rider returned the money, he asked for more payment than the actual bill. completely unprofessional for a company such at talabat. to be honest feels like a scam company now.”
“Very bad support for restaurant portals, and deduction unwanted money for technical issues from their end, not responding/supporting/assisting on time, and also without proper info they are just judging the restaurants as a big failure where they have no rights to do so.”
“Placed an order, added the card for online payment, the rider showed up saying I need to pay cash. Card payment didn't go through for whatever reason, talabat contacted me and couldn't explain why, even though I was deducted the 1.68aed for new card, so it was definitely the right details. I didn't have cash on me and I asked if he can bring a card machine or collect cash tomorrow and they demanded that I needed to pay cash immediately or return the food. So I gave the food back but what pathetic service. I order through their app all the time and I've had the same address for years. Such a shame!”
“Unfortunately TALABAT IS THE WORST . The food doesn’t arrive hot or fresh sometime’s restaurant will cook bad or terrible food when they know it’s talabat or it’s an offer ! Plus since they are cheap with the delivery drivers most of the time the food is either spilled or has a funky smell because of the unsanitary bag they carry the food in ! In addition the prices when ordering through them is always expensive compared to actual restaurant price if we order directly and now they have a service fee ! I have no idea why they’re continuing with the app when they’re below average and as a customer I’m forever dissatisfied with talabat reasons are a lot and most importantly lately 3-4 times I got food poisoning wondering about how cautious they are when they add restaurants to their lists !! It’s unbelievably stupid & the experience is horrible sorry but they should shutdown better”
“The worst experience i have ever had in my entire life, been waiting for order for 2 hours and customer services won't help they keep saying the same thing to me which is ' delivery will arrive soon ' after 2 hours decided to cancel the order and i made a new one since i was really hungry and same thing just happened to me again , i would never use it again never ever”
“Greedy and unprofessional overall.
The company was doing fine like five years ago and it has been going downhill since Covid-19 started.
Expensive as hell, dodgy prices and terrible choices and now they are milking the customers by having them pay for service fees on top of delivery fees.
The customer service is terrible too, the in-store credit is practically unusable unless you have a credit card, no choice for a cash only transaction.”
“What i went through with talabat in the past 5 months - around 20 cases and none of them resolved👇
1. Sexual harassment from delivery men, who tried to enter my house - twice.
2. Sending spoiled products, and when i ask for exchange or refund, it is being refused or simply ignored - many times, like every second order has wrong or spoiled items. Customer support promises to fix it but in reality i end up keeping and throwing the spoiled items.
3. Packaging - they send me items for food & cleaning in the same bag. Cheese, eggs & fruits in plastic bag with Clorox or washing gel or fish, then all the items smell or get spoiled because of broken or leaking bottles. Aren't there quality control for such services?
4. They ignore all the complains, when i reach out, never compensate or exchange the items. It's super hard to communicate with the customer support because they are incapable of resolving, and they have to create case. I have reached few times to the management team for customer support and it even worse - either they just reject the idea of something going wrong or they promise to resolve it and then never get back. Last my order i have reached to them repeatedly because all my order was spoiled with Clorox on food, it was the same response - we are here to serve you and will fix this, never it was fixed.
5. When speaking on the phone with the management team of customer support, they act really weird, close the phone when hear me speak English and don't call back, once i begin to explain what happens they speak in the same time with me to express their ideas - interrupting disrespectfully or they act carelessly saying that it's their policy to take 10days to review the complain (about exchange of expired items! How is that?)
6. The items in some of restaurants have higher price in talabat - doubled. When i spoke of it to the lady from management team, she refused that such thing exists without even checking it, she refused to check it even 😳 and it was never changed, so i had to make order from the restaurant with double less prices than written on talabat.
7. Delays in delivery, wrong estimated time and so on - these are minor issues which happening daily.
Many of these things are illegal, how such company is still existing? I feel super frustrated...
Is there any other similar app that i could use instead of talabat for quick market delivery?”
“Very bad experience. A discount was announced for an order with a specific Credit card I had. Although it was mentioned also on the page while I was ordering, the discount didn't take place, nor reimbursement despite 2 chats and reminders!!!
I do not recommend this website. They're not serious!”
“Very bad service. Getting worse day by day. I ordered food and one item missing + no bill was provided to me and also bank offer not applicable talabat. What the hell is this. I am deleting talabat and Zomato both and shifting to noon delivery. This was my last order with Talabat/Zomato”
“I ordered at around 12:50 and then it took like more than 2hrs to deliver the food ! What the heck , is it coming from Abudhabi or something 😳 . I have spoken to the driver and asked why it tooked so long to deliver it but he couldn’t understand that much of English 😵💫 . Bad service at all , this will be the last time that I’ll use your service !!”
“Im a regular customer of Talabat/Zomato I had a very bad service with *Talabat grocery* driver Ali mobile no 056***6234 - case number 188041905 who clearly had problem reading location went and delivered to landmark building and left grocery infront of wrong apartment/building door.
When I called the driver to clarify we have not received the order and explaining him the location instead of delivering again to correct location he replied “I cannot and I don’t have time now, if I receive any order in that area again I will deliver to you.” such kind of driver with such attitude and the way of response shows talabat substantial services along with combination with poor chat operator (Junaid ) all along he responded “I have escalated your complaint” but when I asked him for complaint number he responded “there is no such thing has complaint number in their system“, thinking Im a women and he can fool me , I had to force him to give me my case number (Talabat management can go thru his chat conversation) and telephone conversation of Ali to understand how professional your staff are , in the end I asked for refund and when I receive refund email it stated “unable to reach you after several attempts and your order 741628972 is cancelled “ this shows how poor the service level is and how Talabat works.”
“I had a problem with my bank in Dubai that I order from talabat and they claim the money from each order twice from my debit card !!! And wen I made my complain they confirming to me that they didn’t do it and claim my money twice in each order even I submitted the bank statement that is the biggest prove to there eyes and they still denying that it’s cheating and steeling how come what they think me or the Bank are making a story’s !!! That’s so bad he careful on your money everyone it’s not safe to deal with this people !!!”
“Bad experience more than one time. Order couldn't be delivered in 2 hours. Took more than 10 minutes to get connected to Chat and Cancel order. No way to find out where the order is and how long will it take. Very poor delivery service.”
“They gave a low class an poorest device ever! There is no telephone no clear email address no one responsible there! They blocked my account with 250 AED in it? (Credit for refund) and many points in it after follow up for 2 months finally they said saying your account being hacked! If acc is hacked you should inform me and if it's hacked it shows how untrustworthy is your application …but even when I sent many emails and calling you keep ignoring me …. Finally after 2 months they contacted me recently asking me open new account to put my money an points there. I created new account but they said we are not able to transfer it please place some order then we can add it! What do you call this?! If I was not following up with you you would never call me to refund my money now after months contacting you asking me to place some order if I want to get money and points back!”
“The delivery guy from a grocery is faster than yours…. totally not good to use your service I not ever ever totally good. you have the poorest service ever always late and not allow for any refunds…”
“It was not the first time facing problems with this app, but this time my patience has run out! I ordered 2 juices and 2 Manoushe which usually takes about 30minutes to deliver, the app was showing 45 minutes delivery time. After 2 hours and half of waiting, I tried contacting the restaurant, the number on talabat was wrong, then I tried contacting talabat on the helpchat, they made me wait for 30minutes until I was connected to someone to assist me, then after a long conversation they told me that my order is cancelled due to a technical issue, and they told me that my money will be given back to me as a talabat credit or voucher only with compensation of 10 dirhams lol 2 hours and half waiting for my order to ended up without my food and not even sending my money back to my card!!! Many times I received food late and cold, 2 times I had my order delivered to another address, and one time someone took my food from the talabat driver and they told me driver made a mistake! Lol but this time was the end of it. I made a complaint to dubai Consumer service center, and I've deleted this app. I'd rather pay extra than have this unprofessional service handling my food, I highly not recommend it, better call the restaurant directly. Peace.”
