Talabat Reviews

Name: Talabat
Rating: 1.06

1.1 Rating 165 Reviews

1 %

of reviewers recommend Talabat

Company Reviews

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Metrics

1.1

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talabat delivered me wrong item from pharmacy, after returning they told me in 30 min I will get refund. But didn’t refund me anything after many calls and many days. They just reply the same statement phrase of apologizing and to wait.”

Helpful Report

Posted 1 day ago

“Very poor service. Riders deliver order in 40 minutes even your house is closer. Wrong items bring and never comes back for replacement. Even corporate team calls you to know what is an issue but they don't have capacity to resolve the issue. and closed my complaint unresolved. I want my money back Will never order grocery via talabat . for grocery delivery insta service is better.”

Helpful Report

Posted 2 days ago

“Drivers are a safety hazard - I have had several accidents with them because the drivers are unskilled, detracted or on their phones. Customer service is fairly useless.”

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Posted 5 days ago

“Talabat is the worst app ever . Driver always press delivered before delivering the order. I had an issue with damaged item I spoke to 6 agents and they just added 15 aed compensation voucher whereas the item was for 200 aed. They don’t relive any issue. Don’t use this app”

Helpful Report

Posted 1 week ago

“less than a star.. they never take responsibility Talabat support staff are prisoners to a rigid process. it is well known that Talabat are responsible of any mistake happens (like a totally wrong order) !! yet they fail to comply to this responsibility, and the sad part is that they take customers light!! sad, but true. If you oray for rain you got to deal with the mud, and Talabat is failing to fulfil customers rights. I have been going back and forth for more than 24 hours now with their complaints team which is a total failure.”

Helpful Report

Posted 1 week ago

“i was charged for an order i never received many calls an chats to agents with no resolve. Beware once your account is debited you wont get your money back”

Helpful Report

Posted 2 weeks ago

“The recruitment of cheap incompetent labor has lead to failure in providing quality services, this includes riders who ring the bell late at night with no common sense or training that they would be disturbing an entire household for a single order even with delivery instructions. This is a continuous issue, which has lead to deleting the app after 7 years. A major decline and failure in quality of service.”

Helpful Report

Posted 1 month ago

“I ordered an avocado omelette, but I received a plain omelette with no avocado. The item I received was completely different from what I ordered. I requested a refund or asked for the missing avocado to be sent, but instead, I received a generic message stating that no refund would be issued and the issue was marked as resolved in the Talabat app. Unfortunately, there is no live chat or proper customer support available to address the problem. I even sent an email to their customer care team, but I never received a response. They’ve removed live chat support, and there's no way to speak with someone directly if you encounter an issue with your order. All you get is an automated bot response. Based on this experience, I won’t be using their service again and I do not recommend it to others.”

Helpful Report

Posted 1 month ago

“This is the second time I've received expired products from Talabat in the Saar Area. It's very disappointing and concerning for customer health and safety. Additionally, I've noticed that Talabat places extra markups on some meals — in some cases, as much as 2 BHD more per meal they add compared to the restaurant’s original pricing. I strongly recommend checking and comparing the actual restaurant prices before placing an order. I hope Talabat takes immediate action to resolve these issues and ensures better quality control and pricing transparency moving forward.”

Helpful Report

Posted 1 month ago

“Yesterday I ordered kfc in talabat, the said first 4 order delivery free, but they charge me delivery fees,if in case I order directly kfc, they would charge me only 7dh, its kind of cheating.. so bad experience”

Helpful Report

Posted 1 month ago

“Avoid at all costs - dishonest people”

Helpful Report

Posted 1 month ago

“The worst service I’ve ever experience with.”

Helpful Report

Posted 1 month ago

“By far. Talabat is the worst in UAE. It's not the first time i ordered from them and the order got super late. Yesterday i placed an order and it was delayed multiple times and when i called the restaurant i found out that my order was ready for more than 20 minutes but no driver is picking it up. So of course the food was cold and uneatable i received it after 90 minutes. Worst customer service ever”

Helpful Report

Posted 1 month ago

“⸻ I had been ignoring many issues with the app, but yesterday was the last straw. I was looking for restaurants and found one that was offering a 50% discount. I placed an order, and the total at checkout showed 32. However, when I paid, a much higher amount was deducted, meaning the restaurant wasn’t actually offering the discount as shown in the app. When I contacted customer service, they admitted that the amount was deducted twice and said they would follow up with me—but they never did. I contacted them again after 24 hours, only to be told that the amount was not deducted twice, even though I have bank messages and screenshots clearly showing the extra charge and the supposed discounted price. I’ve deleted the app and will not be using it again”

Helpful Report

Posted 2 months ago

“I don’t usually leave negative reviews and I tried to be understanding, but this is the second time I’ve experienced an issue with Talabat’s flash deals. After waiting a long time, the order ends up being cancelled. The most recent incident was particularly frustrating—I waited for over an hour, the app showed that the rider had picked up my order, and then I received a call from customer support saying it was cancelled. This whole experience makes the flash deals feel like a scam, and I’ve lost trust in the service. I won’t be ordering from Talabat again."”

Helpful Report

Posted 2 months ago

“I ordered while i was in my office and followed up on continuous chat and calls. They wasted 3 hours. They ask me to cancel and i told them you wasted my 3 hours and my work time I don’t want to cancel. They themselves cancelled my order. I have chats if anyone needs proof. The customer service guy was very rude and disrespectful. He disconnected the call while i was talking because he wasn’t having any solution. Moreover i would like to add, they told me even if we will deliver i will receive the same order not fresh one. When i told the order was picked up 3 hours before he answered in a rude way I can’t do anything.”

Helpful Report

Posted 2 months ago

“An absolute disgrace. Talabat is by far the worst food delivery app I’ve encountered in Dubai. Their practices are deceptive and borderline fraudulent. They openly admit to their mistakes in emails and messages, yet fail to take any meaningful action—especially when it comes to issuing refunds. Despite acknowledging full responsibility in three separate messages, all I receive in return are generic, copy-pasted responses. This isn’t just poor service—it’s deliberate and dishonest treatment of customers. I will never use this app again, and I strongly urge others to stay away. It’s a complete scam.”

Helpful Report

Posted 2 months ago

“Worst service ever Placed order at 3am and had to cancel at 4.30am because the order was not collected. Spoke to 3 different agents all of them promised that rider has been assigned to order, he is at restaurant etc etc And riders were just removing order. No one called us and we had to chat again n again for the update.”

Helpful Report

Posted 3 months ago

“Worst service, food delivery taking more than 2 hours. And it is happening 2nd time.”

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Posted 3 months ago

“I ordered grocery from Talabat, from Viva. The moment I opened the chicken breast, it smelt rotten. I contacted Talabat and they called me and said they will call me back. Never to hear back from them. Called viva no answer . Also, their in app chat is useless they don’t respond. Absolutely hate it, they take your money and don’t refund.”

Helpful Report

Posted 3 months ago

Talabat is rated 1.1 based on 165 reviews