Talabat Reviews

Name: Talabat
Rating: 1.06

1.1 Rating 166 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud company. They will deliver the wrong order and refuse to take it back or refund you. This is by far the worst delivery company I've seen.”

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Posted 8 months ago

“Big fraud and cheater company. They take the unwanted money from your card even though you apply Voucher as attached. They never return your money even after accepting there mistake.”

Talabat 1 star review on 25th October 2024

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Posted 8 months ago

“What a piece of rubbish, no support, continua ally send me spam.”

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Posted 8 months ago

“I recently encountered a frustrating glitch with the Talabat app, and my experience with their customer support was extremely disappointing. The issue was that my order was duplicated, and a payment was processed without my consent just 10 minutes after the original order was placed. After reporting the problem, there was no follow-up from the support team. I called Talabat at 2:00 AM, and they set an appointment to call me back between 10:00 and 10:30 AM, but they never did. By 3:00 PM, I had to find a workaround just to reach them again. When they finally called, I spent almost an hour on the line with no resolution, speaking with four different agents before being connected to Mohammad, a tele-support manager. While Mohammad was helpful and stayed with me until the issue was resolved. As I was still on the call with Mohammad, a Talabat representative named Mustafa Galal called and resolved the issue in less than a minute. This highlighted the lack of communication between support lines, something that could have made the process much smoother and quicker. Mustafa offered his apologies and a 25 AED voucher, which I refused. Ultimately, I decided to delete my account and the app. I'm sad to do so, as Talabat was my go-to delivery service, but after this incident, I no longer feel confident putting myself in a situation where I might face such poor customer support again.”

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Posted 8 months ago

“اسوا application سحبتم من البنك فلوس الاوردر وقلتم ان انتم مسحبتوهاش مع أن نازل في الbank statement انكم سحبتوها يوم ٧ اكتوبر حسبي الله ونعم الوكيل فيكم واحاول اتواصل معاكم تعقدو الخطوات وتبلغوني إن القسم المختص بيقول أنها كاتسحتش بس لو طلعت في ال bank stt هنردها وتدوني خطوات انا مش عارفة اوصل بها للقسم المختص حسبي الله ونعم الوكيل فيكم”

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Posted 8 months ago

“It's one of the worst food delivery apps I know. It takes ages to get a refund, and there's no follow-up on cases. If you don't receive your delivery, be ready to face a wall, as Talabat doesn't care. They usually make you think they will investigate, but they don't. Avoid this app like the plague.”

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Posted 9 months ago

“Talabat Has Started to Seem Fraudulent! On the 18th of September, I placed a food order through Talabat. To my surprise, I was charged twice. When I contacted customer service, I spoke to Khadeeja, who reassured me that my money was "safe" with them. I responded, telling her I never asked for my money to be "safe" with Talabat by being charged twice on my card. She then assured me that I would receive a refund within 5-7 days. Later, I spoke with Mohd Mubin (manager Fikre), who clarified that it would take 5-7 working days. I patiently waited, but when I followed up on the 25th of September, I spoke to Hina, who once again reassured me that my money was "safe" and urged me to wait just one more day for the refund. I decided to open a ticket through the Talabat app. A manager from the finance team reached out, informing me that the refund timeline would only begin on the 22nd of September, when the issue was supposedly "resolved," meaning the countdown had restarted. Honestly, Talabat, is this your new method of making money? Charging my card twice and then forcing me to chase my own refund? Your service is beyond disappointing, and now you’ve stooped to robbery!”

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Posted 9 months ago

“This happen twice when we order online the amount of the different from the actual delivery..instead of 99aed when rider came they ask us to pay 119.. and customer service also didnt answer the customer properly”

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Posted 9 months ago

“I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand. I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation. When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored. Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through. Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.”

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Posted 9 months ago

“Very bad service no live chat in talabat app to talk about the other. That too from a fast food joint taking 1.5 hours for delivery.”

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Posted 9 months ago

“Disgusting food, 🤢 this what is called talabat have anyone in their food provider in their application just to make money”

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Posted 10 months ago

“The service price is high and there is no action taken to complaints. When there is wrong items in order, it will not be replaced or refunded.”

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Posted 10 months ago

“Very bad and unprofessional service!! They deduct money from my account for an order that was not even created and when I followed up with them on X they bold me there was a technical issue hence the deduction and the refund will be in 5-7 days!! Now after 12 days still.no refund and they told me they need another 5-7 days for the refund!!! Other delivery apps like delivero or noon MUCH better and MUCH professional”

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Posted 11 months ago

“Very bad When u receive order it is wrong or spoiled never return money of changes It is very bad service I will not recommend at all”

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Posted 11 months ago

“The worst ever delivery company. I ordered from them for my guest I waited more than 5 hours and keep calling them to check the order after long time waiting they sending a notification that I got my order when l contacted them oooh sorry you didn’t get your order sorry within 20 min will send it again and again nothing in the end ok will refund your money within 24 hours and till now nothing again and again contacting them in the end ooooh dear send your bank statement to make sure you didn’t get your money and the funny part the customer service she wants me to rate them good after the conversation no sham. They took my money and irritated me and want a good rate please”

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Posted 11 months ago

“Very bad service in the world.”

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Posted 11 months ago

“Worst torture”

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Posted 1 year ago

“A big scammers and thieves, even there is no customer support because of what they are!”

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Posted 1 year ago

“i have ordered a pizza worth AED 94.50 but due to the hangups in their app , order did not completed but payment has deducted from my credit card. Usually we know the money will come back to our account if the order is not placed . so i have ordered again for AED 94.50. this time order placed and i have waited so long to receive the order, but it didnt appeared. then i called the food house (Dominos) and gave the reference. they told me that order cannot be processed and they have informed talabat due to location of delivery. but both payments , they have claimed and until today they didnt get back my money. they cheated me. i have tried to chat with their customer care, they said within 24 hrs, they will get back the money and they didnt. when i see that complaint status it shows it is closed. they are scam.”

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Posted 1 year ago

“Bad customer service. I got receipt of 116 but they charged me for 135...they also sent wrong item. I complained...they refunded for wrong item but they are refusing to refund the difference. Their replies are like robot. I'm going to use instashop or deliverooo.”

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Posted 1 year ago

Talabat is rated 1.1 based on 166 reviews