"This is something really disappointed\u2026 customer team is really crack .. \r\n\r\nI got a call from CST that your order took someone Else and we announce that your order will be cancelled \ud83e\udee0\ud83e\udee0\ud83e\udee0\ud83e\udee0 \r\n\r\nThis was my first order and you guys made me drive crazy \r\n\r\nCustomer team is really bad and they don\u2019t no how to be engage with people \r\n\r\nU guys cancelled by yourself after waiting almost 3 hours \ud83d\ude21\ud83d\ude21\ud83d\ude21 \r\n\r\nI\u2019ll delete this app immediately and not recommend anyone \ud83e\udd2c\ud83e\udd2c\ud83e\udd2c\ud83e\udd2c"

"Very slow response and terrible customer service to wrong items delivered. It has been almost 24 hours since the wrong item delivery and it is still not resolved. Too much incovenience and stress to paying customers. Until now I am waiting to get the wrong delivery resolved."

"Very slow response and terrible customer service to wrong items delivered. It has been almost 24 hours since the wrong item delivery and it is still not resolved. Too much incovenience and stress to paying customers. Until now I am waiting to get the wrong delivery resolved."

"Very slow response and terrible customer service to wrong items delivered. It has been almost 24 hours since the wrong item delivery and it is still not resolved. Too much incovenience and stress to paying customers. Until now I am waiting to get the wrong delivery resolved."

"It\u2019s incredibly frustrating when basic customer service falls short. After contacting customer care 20 times, all they\u2019ve done is apologize and end the chat. They sent groceries with three missing herbs and a damaged coconut water that spilled everywhere. Even the package received was not sealed properly. Unlike Noon and Careem, their service is unreliable and disappointing."

"My experience with Talabat has been nothing short of a nightmare. Their customer service is practically non-existent, making it nearly impossible to resolve any issues directly. Yesterday, I received a completely incorrect order that was inedible\u2014the food smelled horrible and was far from fit for consumption. Despite paying the full amount and submitting clear photos of the problem, Talabat refused to issue a refund.\r\n\r\nTheir response? A delayed, generic message on the app long after my complaint was submitted. By that time, it was late, and I had already thrown away the spoiled food. Today, they had the audacity to demand the physical invoice from the discarded bag, ignoring the digital receipt attached to the order. This is completely unreasonable and shows their lack of accountability.\r\n\r\nThis is not an isolated incident. Recently, I\u2019ve faced repeated mistakes with deliveries and the quality of food, yet Talabat seems unwilling to take responsibility. Their only solution? Empty apologies with zero action and the same auto generated response to every reply I send. As a long-time customer of both Talabat and Deliveroo, I have now decided to switch exclusively to Deliveroo, where I\u2019ve consistently received excellent service and proper resolutions to any issues.\r\n\r\nTalabat has lost my trust entirely. If you value your time, money, and peace of mind, avoid them at all costs. Their disregard for customer care is utterly unacceptable, and they clearly prioritize profit over resolving customer grievances.\r\n\r\nTalabat, do better. Customers deserve respect and accountabilit, not just apologies !!"

"Very frustrating experience with Talabat. After waiting three hours for my order, my account indicated that it had been delivered, but I never received the items. I tried to call the rider but don\u2019t answering the calls. I contacted customer support to report the incident and they refunded my money to the app, they advised me to reorder. I placed the same order with the same grocery store, but this time, Talabat canceled it without reason and\r\n blocked my account. Despite my attempts to resolve the issue, their support team has been unhelpful, stating they cannot unblock my account and advising me to adhere to their policies. I want to emphasize that I have not violated any policies; the issue lies with their failure to deliver my orders."