“Talabat, please remove your license to operate. You are not worth it!
I ordered at 12:00 noon today. Now it's already 2:45 still my food did not come.
This will be my first and last order. You are worse!”
“I was waiting for my delivery 1,5 hours, after that the driver called to tell me he doesn't know the location, its the worst service providers I ever seen in my life, never order trough Talabat”
“Unprofessional and unsafe payment process!! I got charged on my credit card due to their system error and they promised it should be refunded within 7 working days. I have been following up on my refund for over a month with no feedback nor refund”
“Their price is way higher than the actual restaurant menu for the same dish. Thry also denied that they overcharge when checked once. Zomato was a very good option.”
“Talabat is a joke. I can’t count the number of times they have messed up my order. Or the number of times they spill the soup or have forgotten items in the car and have to come back later. Today the app kept delaying my arrival time for 3 hours for my grocery delivery. 3 hours. And then they calle some and apologized that they had to cancel my order because Safeway was too busy and the app still shows the delivery is on its way. Talabat is a failure.”
“I have dealt with a rider who took off with my change, and had a non working number registered, I waited all night for the matter to be resolved, Talabat was not able to trace no call the rider untill late after noon next day, he did not bring change, he gave back the full 500aed, i reached to the point of emailing consumer services and the police for the unlawful act, i waited all day for talabat managers to call me but no one did, when the rider returned the money, he asked for more payment than the actual bill. completely unprofessional for a company such at talabat. to be honest feels like a scam company now.”
“The worst experience i have ever had in my entire life, been waiting for order for 2 hours and customer services won't help they keep saying the same thing to me which is ' delivery will arrive soon ' after 2 hours decided to cancel the order and i made a new one since i was really hungry and same thing just happened to me again , i would never use it again never ever”
“they sent me my order has been confirmed so I waited till the iftar and I called them they told me something wrong has happened and canceled the order”
“I wish I could rate the Talabat 0.01 Star.
1. Ordered food yesterday, and it was marked as delivered while the food did not arrive and I didn't get any call from the driver.
2. Tried complaining through their live chat and the agent just giving me a bullsh*t reason that the driver's motorcycle had a flat tire, the reason why the delivery was late.
3. I then informed that the issue was not about late delivery but it was marked as delivered without the food arriving to me, pretty sure they just give a bullsh*t reason to all people complaining and they don't care.
4. The agent kept apologizing and said I will get a call for a couple of minutes, but still after an hour, no one called.
5. Dropped them an e-mail to request for a refund, and kept giving me bullsh*t answer "Escalated the case to the concerned team", again Bullsh*t, and until the next day no response, and update, I still didn't get my money back.”
“I have canceled my order at same time when I ordered, but they said that your order is on the way sorry we can’t cancel your order and now, then I waited for more then 30 minutes for my food!!! I received sms from talabat saying sorry your order will be delay”
“Such a bad company. Order delayed for more than an hour. Contacted the customer service twice and all I got was: “Delayed, we will assign a driver in a few minutes.” Really terrible service. As a company you should inform the customer once a order has been delayed. Told them that the restaurant is closed already and how will they accept my order? They mentioned that the driver will be assigned and the restaurant is still open. On the end my order has been cancelled cuz the restaurant was closed. They do not care about customers at all!!!”
“I've been using Talabat app for so many times ans as per my personal experience, i haven't had any problems with the delivery at all..delivery is on time and the quality of products are good. customer service is also very good.. i recommend this app to everyone especially those staying here in Qatar..”
