Talabat Reviews

Name: Talabat
Rating: 1.08

1.1 Rating 178 Reviews

1 %

of reviewers recommend Talabat

Company Reviews

Questions

Metrics

1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Talabat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Una

Talabat 1 star review on 25th December 2024

Anonymous

Talabat 1 star review on 16th December 2024

Nitro

Talabat 1 star review on 14th December 2024

Yash Sahani

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talabat Egypt. I made order paid by card. Money gone from my account. No delivery and confirmation. Contact customer service. They told me to order food and pay by cash. And wait up to 7 days for refund. Problem is I don't have money. I ask for some solutions. Credit or discount. Of course. Didn't get it. No solution for problem or alternative way to solve it. I'm hungry and angry with 350eg£ on hold in Talabat bank.”

Helpful Report

Posted 6 months ago

“الاسعار اغلى بكتير من اسعار المطاعم و في المقابل الشركة بتاخد خدمة و ضريبة و توصيل لا انصح بالتعامل معهم باي شكل”

Helpful Report

Posted 7 months ago

“Very disappointed the address is written infront of there eyes still they send the food to completely wrong location, which caused the food to arrive 2 hours later cold of course, the help center is difficult to reach and a bunch of idiots are handling it Good luck!”

Helpful Report

Posted 8 months ago

“This is something really disappointed… customer team is really crack .. I got a call from CST that your order took someone Else and we announce that your order will be cancelled 🫠🫠🫠🫠 This was my first order and you guys made me drive crazy Customer team is really bad and they don’t no how to be engage with people U guys cancelled by yourself after waiting almost 3 hours 😡😡😡 I’ll delete this app immediately and not recommend anyone 🤬🤬🤬🤬”

Helpful Report

Posted 8 months ago

“Bunch of thieves.. they refused to refund my overly late and cold order!!! They just gave voucher with only half the price of my order!!!! Thieves!!!!”

Helpful Report

Posted 8 months ago

“Very slow response and terrible customer service to wrong items delivered. It has been almost 24 hours since the wrong item delivery and it is still not resolved. Too much incovenience and stress to paying customers. Until now I am waiting to get the wrong delivery resolved.”

Helpful Report

Posted 9 months ago

“It’s incredibly frustrating when basic customer service falls short. After contacting customer care 20 times, all they’ve done is apologize and end the chat. They sent groceries with three missing herbs and a damaged coconut water that spilled everywhere. Even the package received was not sealed properly. Unlike Noon and Careem, their service is unreliable and disappointing.”

Helpful Report

Posted 9 months ago

“The most terrible delivery service. Didnt bring the order. Took money and never made a refund. Was blaming me by the phone that it was my fault that i didnt collect the order. Customer service is not responding, ignoring and sending template messages. Unacceptable and unrespectful behavier ever! Even 1 star is too much!”

Helpful Report

Posted 9 months ago

“C omplaints are not being taken seriously been 3 days now and they haven't given my change and they kept on promising but still no action has been taken even update, they will only contact you during night time.”

Helpful Report

Posted 9 months ago

“I ordered talabt app online .payment deduted from my account .when delivery received customer need to pay cash also .very disappoinment about talabat.orderno 18852966356 .twice time i paid for it.”

Helpful Report

Posted 9 months ago

“My experience with Talabat has been nothing short of a nightmare. Their customer service is practically non-existent, making it nearly impossible to resolve any issues directly. Yesterday, I received a completely incorrect order that was inedible—the food smelled horrible and was far from fit for consumption. Despite paying the full amount and submitting clear photos of the problem, Talabat refused to issue a refund. Their response? A delayed, generic message on the app long after my complaint was submitted. By that time, it was late, and I had already thrown away the spoiled food. Today, they had the audacity to demand the physical invoice from the discarded bag, ignoring the digital receipt attached to the order. This is completely unreasonable and shows their lack of accountability. This is not an isolated incident. Recently, I’ve faced repeated mistakes with deliveries and the quality of food, yet Talabat seems unwilling to take responsibility. Their only solution? Empty apologies with zero action and the same auto generated response to every reply I send. As a long-time customer of both Talabat and Deliveroo, I have now decided to switch exclusively to Deliveroo, where I’ve consistently received excellent service and proper resolutions to any issues. Talabat has lost my trust entirely. If you value your time, money, and peace of mind, avoid them at all costs. Their disregard for customer care is utterly unacceptable, and they clearly prioritize profit over resolving customer grievances. Talabat, do better. Customers deserve respect and accountabilit, not just apologies !!”

Talabat 1 star review on 4th December 2024

Helpful Report

Posted 9 months ago

“Very frustrating experience with Talabat. After waiting three hours for my order, my account indicated that it had been delivered, but I never received the items. I tried to call the rider but don’t answering the calls. I contacted customer support to report the incident and they refunded my money to the app, they advised me to reorder. I placed the same order with the same grocery store, but this time, Talabat canceled it without reason and blocked my account. Despite my attempts to resolve the issue, their support team has been unhelpful, stating they cannot unblock my account and advising me to adhere to their policies. I want to emphasize that I have not violated any policies; the issue lies with their failure to deliver my orders.”

Talabat 1 star review on 10th November 2024

Helpful Report

Posted 10 months ago

“Fraud company. They will deliver the wrong order and refuse to take it back or refund you. This is by far the worst delivery company I've seen.”

Helpful Report

Posted 10 months ago

“Big fraud and cheater company. They take the unwanted money from your card even though you apply Voucher as attached. They never return your money even after accepting there mistake.”

Talabat 1 star review on 25th October 2024

Helpful Report

Posted 10 months ago

“What a piece of rubbish, no support, continua ally send me spam.”

Helpful Report

Posted 10 months ago

“I recently encountered a frustrating glitch with the Talabat app, and my experience with their customer support was extremely disappointing. The issue was that my order was duplicated, and a payment was processed without my consent just 10 minutes after the original order was placed. After reporting the problem, there was no follow-up from the support team. I called Talabat at 2:00 AM, and they set an appointment to call me back between 10:00 and 10:30 AM, but they never did. By 3:00 PM, I had to find a workaround just to reach them again. When they finally called, I spent almost an hour on the line with no resolution, speaking with four different agents before being connected to Mohammad, a tele-support manager. While Mohammad was helpful and stayed with me until the issue was resolved. As I was still on the call with Mohammad, a Talabat representative named Mustafa Galal called and resolved the issue in less than a minute. This highlighted the lack of communication between support lines, something that could have made the process much smoother and quicker. Mustafa offered his apologies and a 25 AED voucher, which I refused. Ultimately, I decided to delete my account and the app. I'm sad to do so, as Talabat was my go-to delivery service, but after this incident, I no longer feel confident putting myself in a situation where I might face such poor customer support again.”

Helpful Report

Posted 11 months ago

“اسوا application سحبتم من البنك فلوس الاوردر وقلتم ان انتم مسحبتوهاش مع أن نازل في الbank statement انكم سحبتوها يوم ٧ اكتوبر حسبي الله ونعم الوكيل فيكم واحاول اتواصل معاكم تعقدو الخطوات وتبلغوني إن القسم المختص بيقول أنها كاتسحتش بس لو طلعت في ال bank stt هنردها وتدوني خطوات انا مش عارفة اوصل بها للقسم المختص حسبي الله ونعم الوكيل فيكم”

Helpful Report

Posted 11 months ago

“It's one of the worst food delivery apps I know. It takes ages to get a refund, and there's no follow-up on cases. If you don't receive your delivery, be ready to face a wall, as Talabat doesn't care. They usually make you think they will investigate, but they don't. Avoid this app like the plague.”

Helpful Report

Posted 11 months ago

“Talabat Has Started to Seem Fraudulent! On the 18th of September, I placed a food order through Talabat. To my surprise, I was charged twice. When I contacted customer service, I spoke to Khadeeja, who reassured me that my money was "safe" with them. I responded, telling her I never asked for my money to be "safe" with Talabat by being charged twice on my card. She then assured me that I would receive a refund within 5-7 days. Later, I spoke with Mohd Mubin (manager Fikre), who clarified that it would take 5-7 working days. I patiently waited, but when I followed up on the 25th of September, I spoke to Hina, who once again reassured me that my money was "safe" and urged me to wait just one more day for the refund. I decided to open a ticket through the Talabat app. A manager from the finance team reached out, informing me that the refund timeline would only begin on the 22nd of September, when the issue was supposedly "resolved," meaning the countdown had restarted. Honestly, Talabat, is this your new method of making money? Charging my card twice and then forcing me to chase my own refund? Your service is beyond disappointing, and now you’ve stooped to robbery!”

Helpful Report

Posted 11 months ago

“This happen twice when we order online the amount of the different from the actual delivery..instead of 99aed when rider came they ask us to pay 119.. and customer service also didnt answer the customer properly”

Helpful Report

Posted 11 months ago

Talabat is rated 1.1 based on 178 reviews