Talabat Reviews

Name: Talabat
Rating: 1.08

1.1 Rating 181 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Talabat 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

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“I am writing to formally express my dissatisfaction with my recent experience using Talabat Pro and your customer service. I was given conflicting and misleading information by multiple customer service agents regarding my subscription and refund eligibility, which has resulted in an unfair refusal of my refund. Before subscribing to Talabat Pro, I contacted your customer service team to confirm the cancellation and refund policy. I was explicitly informed that I could cancel at any time and receive a refund. However, when I attempted to cancel on 27/02, I was given contradictory responses from different agents: • One agent assured me that my subscription would be canceled and my refund processed within 48 hours. • Another agent later promised a refund within 24 hours. • Finally, the last agent completely denied my refund request, citing the 15-day trial period had expired. This inconsistency and misinformation are unacceptable. I subscribed to Talabat Pro based on incorrect guidance from your team, and now I am being penalized for their mistake. Additionally, the service has been disappointing, with slow response times, untrained staff, and an impractical free delivery threshold, making Talabat Pro ineffective for me. I expect Talabat to take responsibility for the misinformation provided by your representatives and issue the refund as initially promised. I also request that you address the lack of consistency in customer service responses to prevent similar issues for other users. Please escalate this matter to the appropriate department and provide a resolution at the earliest. If my request is not addressed satisfactorily, I will have no choice but to escalate this issue further.”

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Posted 8 months ago

“Disappointing Experience with Shish kabab al forsan village I am extremely dissatisfied with my recent experience with Talabat Kitchen under the name of Shish kabab restaurant al forsan village Despite specifically noting that my order should be delivered at 6.20 pm, and even confirming the timing with the help desk prior to delivery, I still received the food at 1:30 pm. This completely ruined my plans, as I had made arrangements around the original delivery time. The lack of attention to detail and disregard for the confirmed timing is unacceptable. It’s incredibly frustrating when a business fails to follow simple instructions, especially when they have confirmed them in advance. I will certainly think twice before ordering from this restaurant again. Very disappointing and frustrating experience”

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Posted 8 months ago

“Talabat OMAN I was unexpectedly charged without making any purchase. This is unacceptable, and there was no prior notice or authorization. There has been no follow-up or update after my email. This lack of response is disappointing, and I expect better communication”

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Posted 8 months ago

“Talabat Egypt. I made order paid by card. Money gone from my account. No delivery and confirmation. Contact customer service. They told me to order food and pay by cash. And wait up to 7 days for refund. Problem is I don't have money. I ask for some solutions. Credit or discount. Of course. Didn't get it. No solution for problem or alternative way to solve it. I'm hungry and angry with 350eg£ on hold in Talabat bank.”

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Posted 8 months ago

“الاسعار اغلى بكتير من اسعار المطاعم و في المقابل الشركة بتاخد خدمة و ضريبة و توصيل لا انصح بالتعامل معهم باي شكل”

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Posted 9 months ago

“Very disappointed the address is written infront of there eyes still they send the food to completely wrong location, which caused the food to arrive 2 hours later cold of course, the help center is difficult to reach and a bunch of idiots are handling it Good luck!”

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Posted 10 months ago

“This is something really disappointed… customer team is really crack .. I got a call from CST that your order took someone Else and we announce that your order will be cancelled 🫠🫠🫠🫠 This was my first order and you guys made me drive crazy Customer team is really bad and they don’t no how to be engage with people U guys cancelled by yourself after waiting almost 3 hours 😡😡😡 I’ll delete this app immediately and not recommend anyone 🤬🤬🤬🤬”

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Posted 10 months ago

“Bunch of thieves.. they refused to refund my overly late and cold order!!! They just gave voucher with only half the price of my order!!!! Thieves!!!!”

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Posted 10 months ago

“Very slow response and terrible customer service to wrong items delivered. It has been almost 24 hours since the wrong item delivery and it is still not resolved. Too much incovenience and stress to paying customers. Until now I am waiting to get the wrong delivery resolved.”

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Posted 10 months ago

“It’s incredibly frustrating when basic customer service falls short. After contacting customer care 20 times, all they’ve done is apologize and end the chat. They sent groceries with three missing herbs and a damaged coconut water that spilled everywhere. Even the package received was not sealed properly. Unlike Noon and Careem, their service is unreliable and disappointing.”

Talabat 1 star review on 14th December 2024

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Posted 10 months ago

“The most terrible delivery service. Didnt bring the order. Took money and never made a refund. Was blaming me by the phone that it was my fault that i didnt collect the order. Customer service is not responding, ignoring and sending template messages. Unacceptable and unrespectful behavier ever! Even 1 star is too much!”

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Posted 10 months ago

“C omplaints are not being taken seriously been 3 days now and they haven't given my change and they kept on promising but still no action has been taken even update, they will only contact you during night time.”

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Posted 10 months ago

“I ordered talabt app online .payment deduted from my account .when delivery received customer need to pay cash also .very disappoinment about talabat.orderno 18852966356 .twice time i paid for it.”

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Posted 10 months ago

“My experience with Talabat has been nothing short of a nightmare. Their customer service is practically non-existent, making it nearly impossible to resolve any issues directly. Yesterday, I received a completely incorrect order that was inedible—the food smelled horrible and was far from fit for consumption. Despite paying the full amount and submitting clear photos of the problem, Talabat refused to issue a refund. Their response? A delayed, generic message on the app long after my complaint was submitted. By that time, it was late, and I had already thrown away the spoiled food. Today, they had the audacity to demand the physical invoice from the discarded bag, ignoring the digital receipt attached to the order. This is completely unreasonable and shows their lack of accountability. This is not an isolated incident. Recently, I’ve faced repeated mistakes with deliveries and the quality of food, yet Talabat seems unwilling to take responsibility. Their only solution? Empty apologies with zero action and the same auto generated response to every reply I send. As a long-time customer of both Talabat and Deliveroo, I have now decided to switch exclusively to Deliveroo, where I’ve consistently received excellent service and proper resolutions to any issues. Talabat has lost my trust entirely. If you value your time, money, and peace of mind, avoid them at all costs. Their disregard for customer care is utterly unacceptable, and they clearly prioritize profit over resolving customer grievances. Talabat, do better. Customers deserve respect and accountabilit, not just apologies !!”

Talabat 1 star review on 4th December 2024

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Posted 11 months ago

“Very frustrating experience with Talabat. After waiting three hours for my order, my account indicated that it had been delivered, but I never received the items. I tried to call the rider but don’t answering the calls. I contacted customer support to report the incident and they refunded my money to the app, they advised me to reorder. I placed the same order with the same grocery store, but this time, Talabat canceled it without reason and blocked my account. Despite my attempts to resolve the issue, their support team has been unhelpful, stating they cannot unblock my account and advising me to adhere to their policies. I want to emphasize that I have not violated any policies; the issue lies with their failure to deliver my orders.”

Talabat 1 star review on 10th November 2024

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Posted 11 months ago

“Fraud company. They will deliver the wrong order and refuse to take it back or refund you. This is by far the worst delivery company I've seen.”

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Posted 1 year ago

“Big fraud and cheater company. They take the unwanted money from your card even though you apply Voucher as attached. They never return your money even after accepting there mistake.”

Talabat 1 star review on 25th October 2024

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Posted 1 year ago

“What a piece of rubbish, no support, continua ally send me spam.”

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Posted 1 year ago

“I recently encountered a frustrating glitch with the Talabat app, and my experience with their customer support was extremely disappointing. The issue was that my order was duplicated, and a payment was processed without my consent just 10 minutes after the original order was placed. After reporting the problem, there was no follow-up from the support team. I called Talabat at 2:00 AM, and they set an appointment to call me back between 10:00 and 10:30 AM, but they never did. By 3:00 PM, I had to find a workaround just to reach them again. When they finally called, I spent almost an hour on the line with no resolution, speaking with four different agents before being connected to Mohammad, a tele-support manager. While Mohammad was helpful and stayed with me until the issue was resolved. As I was still on the call with Mohammad, a Talabat representative named Mustafa Galal called and resolved the issue in less than a minute. This highlighted the lack of communication between support lines, something that could have made the process much smoother and quicker. Mustafa offered his apologies and a 25 AED voucher, which I refused. Ultimately, I decided to delete my account and the app. I'm sad to do so, as Talabat was my go-to delivery service, but after this incident, I no longer feel confident putting myself in a situation where I might face such poor customer support again.”

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Posted 1 year ago

“اسوا application سحبتم من البنك فلوس الاوردر وقلتم ان انتم مسحبتوهاش مع أن نازل في الbank statement انكم سحبتوها يوم ٧ اكتوبر حسبي الله ونعم الوكيل فيكم واحاول اتواصل معاكم تعقدو الخطوات وتبلغوني إن القسم المختص بيقول أنها كاتسحتش بس لو طلعت في ال bank stt هنردها وتدوني خطوات انا مش عارفة اوصل بها للقسم المختص حسبي الله ونعم الوكيل فيكم”

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Posted 1 year ago

Talabat is rated 1.1 based on 181 reviews