Talabat Reviews

Name: Talabat
Rating: 1.08

1.1 Rating 181 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Talabat 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

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“It's one of the worst food delivery apps I know. It takes ages to get a refund, and there's no follow-up on cases. If you don't receive your delivery, be ready to face a wall, as Talabat doesn't care. They usually make you think they will investigate, but they don't. Avoid this app like the plague.”

Helpful Report

Posted 1 year ago

“Talabat Has Started to Seem Fraudulent! On the 18th of September, I placed a food order through Talabat. To my surprise, I was charged twice. When I contacted customer service, I spoke to Khadeeja, who reassured me that my money was "safe" with them. I responded, telling her I never asked for my money to be "safe" with Talabat by being charged twice on my card. She then assured me that I would receive a refund within 5-7 days. Later, I spoke with Mohd Mubin (manager Fikre), who clarified that it would take 5-7 working days. I patiently waited, but when I followed up on the 25th of September, I spoke to Hina, who once again reassured me that my money was "safe" and urged me to wait just one more day for the refund. I decided to open a ticket through the Talabat app. A manager from the finance team reached out, informing me that the refund timeline would only begin on the 22nd of September, when the issue was supposedly "resolved," meaning the countdown had restarted. Honestly, Talabat, is this your new method of making money? Charging my card twice and then forcing me to chase my own refund? Your service is beyond disappointing, and now you’ve stooped to robbery!”

Helpful Report

Posted 1 year ago

“This happen twice when we order online the amount of the different from the actual delivery..instead of 99aed when rider came they ask us to pay 119.. and customer service also didnt answer the customer properly”

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Posted 1 year ago

“I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand. I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation. When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored. Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through. Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.”

Helpful Report

Posted 1 year ago

“Very bad service no live chat in talabat app to talk about the other. That too from a fast food joint taking 1.5 hours for delivery.”

Helpful Report

Posted 1 year ago

“They did not read my comments and brought cold spicy food for my kids. I complained through writing because they do not have a phone number to call. The cost was Aed103. They told me they will compensate me with Aed15. Very bad we did not eat the food and the compensation was really silly. They refuse to repay back the money. They keep doing serious mistakes and they should really penalized severely for thier ignorance and confidence that no one can stop them.”

Helpful Report

Posted 1 year ago

“Disgusting food, 🤢 this what is called talabat have anyone in their food provider in their application just to make money”

Helpful Report

Posted 1 year ago

“The service price is high and there is no action taken to complaints. When there is wrong items in order, it will not be replaced or refunded.”

Helpful Report

Posted 1 year ago

“Very bad and unprofessional service!! They deduct money from my account for an order that was not even created and when I followed up with them on X they bold me there was a technical issue hence the deduction and the refund will be in 5-7 days!! Now after 12 days still.no refund and they told me they need another 5-7 days for the refund!!! Other delivery apps like delivero or noon MUCH better and MUCH professional”

Helpful Report

Posted 1 year ago

“Very bad When u receive order it is wrong or spoiled never return money of changes It is very bad service I will not recommend at all”

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Posted 1 year ago

“The worst ever delivery company. I ordered from them for my guest I waited more than 5 hours and keep calling them to check the order after long time waiting they sending a notification that I got my order when l contacted them oooh sorry you didn’t get your order sorry within 20 min will send it again and again nothing in the end ok will refund your money within 24 hours and till now nothing again and again contacting them in the end ooooh dear send your bank statement to make sure you didn’t get your money and the funny part the customer service she wants me to rate them good after the conversation no sham. They took my money and irritated me and want a good rate please”

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Posted 1 year ago

“Very bad service in the world.”

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Posted 1 year ago

“Worst torture”

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Posted 1 year ago

“A big scammers and thieves, even there is no customer support because of what they are!”

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Posted 1 year ago

“i have ordered a pizza worth AED 94.50 but due to the hangups in their app , order did not completed but payment has deducted from my credit card. Usually we know the money will come back to our account if the order is not placed . so i have ordered again for AED 94.50. this time order placed and i have waited so long to receive the order, but it didnt appeared. then i called the food house (Dominos) and gave the reference. they told me that order cannot be processed and they have informed talabat due to location of delivery. but both payments , they have claimed and until today they didnt get back my money. they cheated me. i have tried to chat with their customer care, they said within 24 hrs, they will get back the money and they didnt. when i see that complaint status it shows it is closed. they are scam.”

Helpful Report

Posted 1 year ago

“Bad customer service. I got receipt of 116 but they charged me for 135...they also sent wrong item. I complained...they refunded for wrong item but they are refusing to refund the difference. Their replies are like robot. I'm going to use instashop or deliverooo.”

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Posted 1 year ago

“Definitely a company that should not be preferred. Even though 2 hours have passed, they still haven't delivered an order that took 40 minutes. They don't say it for a valid reason. They ruined my Sunday. I think I'll have to wait another hour. Help Center sent a 15 dirham voucher as an apology. 15 AED for my 3 hours and Sunday!!!”

Helpful Report

Posted 1 year ago

“4 times always missing things ...yesterday I did my grocery online at 5pm, and at 9pm I received half of my things and the delivery mans said they gave me everything (a lie?) I had to call the talabat at 9:30pm to prove i didn't recieve all After awhile they refund me 98aed of missing grocery on talabat credit I had to do another grocery and waiting for them till 10:30pm This is not my first bad experience with them This has happened 5 times before and the delivery men they came they throw ur stuff on the floor and when u ask them something they say "I don't know" and go Very bad behavior and administration and teamwork. When u call the delivery man to call where he is he close the phone on ur face. I think my own opinion to revise the system and quality of service, teamwork, and employees, deliver mens. If u continue like this no respect between customer and business will stay No confidence from customer or trust Never again I go with talabat”

Helpful Report

Posted 1 year ago

“I had worst experience with Talabat in entire process including customer service channel. My order was delivered midnight after 3 hours perpetual follow ups. Customer service Channel-Mr Hamza, Mr Ali lied multiple times at every 10 minutes with new scripts. Due to their lies I did not cancel my order otherwise I would have cancelled and reordered my meal. I had worst experience with them. Upon complaint it is stated that case is resolved without taking my satisfactory opinion at any ground. Simply they are happy to close the issue without any proper solution and customer’s satisfactory. I’m rating zero star for Talabat due to their worst customer service.”

Helpful Report

Posted 1 year ago

“When i complained about my order they lie to me and told your refund has been successfully placed but since 2 weeks i didn’t receive any thing. Plz people go to zamato or delivero they are much more better thenbtalabat”

Helpful Report

Posted 1 year ago

Talabat is rated 1.1 based on 181 reviews