Talabat Reviews

Name: Talabat
Rating: 1.08

1.1 Rating 178 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Una

Talabat 1 star review on 25th December 2024

Anonymous

Talabat 1 star review on 16th December 2024

Nitro

Talabat 1 star review on 14th December 2024

Yash Sahani

Anonymous

Anonymous // 01/01/2019

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“I ordered an avocado omelette, but I received a plain omelette with no avocado. The item I received was completely different from what I ordered. I requested a refund or asked for the missing avocado to be sent, but instead, I received a generic message stating that no refund would be issued and the issue was marked as resolved in the Talabat app. Unfortunately, there is no live chat or proper customer support available to address the problem. I even sent an email to their customer care team, but I never received a response. They’ve removed live chat support, and there's no way to speak with someone directly if you encounter an issue with your order. All you get is an automated bot response. Based on this experience, I won’t be using their service again and I do not recommend it to others.”

Helpful Report

Posted 3 months ago

“This is the second time I've received expired products from Talabat in the Saar Area. It's very disappointing and concerning for customer health and safety. Additionally, I've noticed that Talabat places extra markups on some meals — in some cases, as much as 2 BHD more per meal they add compared to the restaurant’s original pricing. I strongly recommend checking and comparing the actual restaurant prices before placing an order. I hope Talabat takes immediate action to resolve these issues and ensures better quality control and pricing transparency moving forward.”

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Posted 3 months ago

“Yesterday I ordered kfc in talabat, the said first 4 order delivery free, but they charge me delivery fees,if in case I order directly kfc, they would charge me only 7dh, its kind of cheating.. so bad experience”

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Posted 3 months ago

“Avoid at all costs - dishonest people”

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Posted 3 months ago

“The worst service I’ve ever experience with.”

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Posted 3 months ago

“By far. Talabat is the worst in UAE. It's not the first time i ordered from them and the order got super late. Yesterday i placed an order and it was delayed multiple times and when i called the restaurant i found out that my order was ready for more than 20 minutes but no driver is picking it up. So of course the food was cold and uneatable i received it after 90 minutes. Worst customer service ever”

Helpful Report

Posted 4 months ago

“⸻ I had been ignoring many issues with the app, but yesterday was the last straw. I was looking for restaurants and found one that was offering a 50% discount. I placed an order, and the total at checkout showed 32. However, when I paid, a much higher amount was deducted, meaning the restaurant wasn’t actually offering the discount as shown in the app. When I contacted customer service, they admitted that the amount was deducted twice and said they would follow up with me—but they never did. I contacted them again after 24 hours, only to be told that the amount was not deducted twice, even though I have bank messages and screenshots clearly showing the extra charge and the supposed discounted price. I’ve deleted the app and will not be using it again”

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Posted 4 months ago

“I don’t usually leave negative reviews and I tried to be understanding, but this is the second time I’ve experienced an issue with Talabat’s flash deals. After waiting a long time, the order ends up being cancelled. The most recent incident was particularly frustrating—I waited for over an hour, the app showed that the rider had picked up my order, and then I received a call from customer support saying it was cancelled. This whole experience makes the flash deals feel like a scam, and I’ve lost trust in the service. I won’t be ordering from Talabat again."”

Helpful Report

Posted 4 months ago

“I ordered while i was in my office and followed up on continuous chat and calls. They wasted 3 hours. They ask me to cancel and i told them you wasted my 3 hours and my work time I don’t want to cancel. They themselves cancelled my order. I have chats if anyone needs proof. The customer service guy was very rude and disrespectful. He disconnected the call while i was talking because he wasn’t having any solution. Moreover i would like to add, they told me even if we will deliver i will receive the same order not fresh one. When i told the order was picked up 3 hours before he answered in a rude way I can’t do anything.”

Helpful Report

Posted 5 months ago

“An absolute disgrace. Talabat is by far the worst food delivery app I’ve encountered in Dubai. Their practices are deceptive and borderline fraudulent. They openly admit to their mistakes in emails and messages, yet fail to take any meaningful action—especially when it comes to issuing refunds. Despite acknowledging full responsibility in three separate messages, all I receive in return are generic, copy-pasted responses. This isn’t just poor service—it’s deliberate and dishonest treatment of customers. I will never use this app again, and I strongly urge others to stay away. It’s a complete scam.”

Helpful Report

Posted 5 months ago

“Worst service ever Placed order at 3am and had to cancel at 4.30am because the order was not collected. Spoke to 3 different agents all of them promised that rider has been assigned to order, he is at restaurant etc etc And riders were just removing order. No one called us and we had to chat again n again for the update.”

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Posted 5 months ago

“Worst service, food delivery taking more than 2 hours. And it is happening 2nd time.”

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Posted 5 months ago

“I ordered grocery from Talabat, from Viva. The moment I opened the chicken breast, it smelt rotten. I contacted Talabat and they called me and said they will call me back. Never to hear back from them. Called viva no answer . Also, their in app chat is useless they don’t respond. Absolutely hate it, they take your money and don’t refund.”

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Posted 5 months ago

“الشركه الي تعاملت معها سيئة للغايه لاانصح بالتعامل معها gift aflower”

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Posted 5 months ago

“Very bad service”

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Posted 6 months ago

“Charged my card and order deleted. And no way to call them . Thier chat is not working. At all not acceptable”

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Posted 6 months ago

“Absolute piece of good for nothing trash service app. Absolute Trash!”

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Posted 6 months ago

“I am writing to formally express my dissatisfaction with my recent experience using Talabat Pro and your customer service. I was given conflicting and misleading information by multiple customer service agents regarding my subscription and refund eligibility, which has resulted in an unfair refusal of my refund. Before subscribing to Talabat Pro, I contacted your customer service team to confirm the cancellation and refund policy. I was explicitly informed that I could cancel at any time and receive a refund. However, when I attempted to cancel on 27/02, I was given contradictory responses from different agents: • One agent assured me that my subscription would be canceled and my refund processed within 48 hours. • Another agent later promised a refund within 24 hours. • Finally, the last agent completely denied my refund request, citing the 15-day trial period had expired. This inconsistency and misinformation are unacceptable. I subscribed to Talabat Pro based on incorrect guidance from your team, and now I am being penalized for their mistake. Additionally, the service has been disappointing, with slow response times, untrained staff, and an impractical free delivery threshold, making Talabat Pro ineffective for me. I expect Talabat to take responsibility for the misinformation provided by your representatives and issue the refund as initially promised. I also request that you address the lack of consistency in customer service responses to prevent similar issues for other users. Please escalate this matter to the appropriate department and provide a resolution at the earliest. If my request is not addressed satisfactorily, I will have no choice but to escalate this issue further.”

Helpful Report

Posted 6 months ago

“Disappointing Experience with Shish kabab al forsan village I am extremely dissatisfied with my recent experience with Talabat Kitchen under the name of Shish kabab restaurant al forsan village Despite specifically noting that my order should be delivered at 6.20 pm, and even confirming the timing with the help desk prior to delivery, I still received the food at 1:30 pm. This completely ruined my plans, as I had made arrangements around the original delivery time. The lack of attention to detail and disregard for the confirmed timing is unacceptable. It’s incredibly frustrating when a business fails to follow simple instructions, especially when they have confirmed them in advance. I will certainly think twice before ordering from this restaurant again. Very disappointing and frustrating experience”

Helpful Report

Posted 6 months ago

“Talabat OMAN I was unexpectedly charged without making any purchase. This is unacceptable, and there was no prior notice or authorization. There has been no follow-up or update after my email. This lack of response is disappointing, and I expect better communication”

Helpful Report

Posted 6 months ago

Talabat is rated 1.1 based on 178 reviews