If I could give no stars I would. I'll keep this short as they've wasted enough of my time but wanted to warn others who rely on a connection for work. I set my "Go Live" date as 30th Oct. No supply. They tried to convince me that I had set it to the 5th Nov. Considering I'm well aware of my move in date and that my online back office and physical welcome pack said 30th Oct, I was not best pleased to be saying, "No it was supposed to be the 30th" till I was blue in the face as they would not listen. Eventually, after going through live chat and phoning, (taking an hour) and telling them I could send them a photo of my welcome pack that says "Your Faster Fibre is ready to go on the 30th Oct) they conceeded that there was a delay. I would have to wait till the 5th Nov. This came and went. Still no internet. As I'm self employed from home, I have been unable to work during this time which has hit me financially. I've also had to pay out for a data boost on my phone so I could still stay connected to my family. The TV would also only pick up a few channels, so after all the upheaval in of moving house, I also was without my usual streaming services. I then spent 3 hours on the phone trying to find out the issue. Apparently an authentication issue (they had flagged the property as a business address instead of a residential address, clearly a numbered house on a solely residential estate). I was told they would forward the issue to a department that could only be contacted via email and I would have to wait up to 5 working days for a response (not a fix, a response). This came and went. When I phoned again, they had no clue about the authentication issue or this other technical department. So, as of right now, I'm still without internet! The service has been appalling and I have lost revenue due to it. I would have cancelled and switched if it weren't for the fact that I need the connection asap for my work, and the other supplies would take at least 3 weeks to setup (sadly I thought this was fixable in less time frame). I will never use them again.