TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,559 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shall be moving on from TalkTalk. Here are the reasons why. Main reason, they are no longer the cheapest. PlusNet offer 900Mbit/s for the same money I pay for Fibre 150 with TalkTalk. Absolute shambles. I've been with them nearly 20 years beacause they were somehow always cheaper. And also I couldn't get any better as Virgin or YouFibre were not available to my area. Other than that cusomer service very bad, need to really force them to do something. They act like its coming out their wages if they help you.”

Helpful Report

Posted 1 day ago

“You can't get rid of them. I am a disabled customer on benefits having suffered with cancer. My contract expired and I couldn't afford the service so asked them to cancel the service. I'm 3 months in and still getting bills with a late payment charge. This company is a parasite that feeds on the vulnerable and won't let go. Please cancel everything with them. Let them know it's not right”

Helpful Report

Posted 4 days ago

“My mother in law is in a hospice so my wife and I have stopped the talk talk service to her home, Talk Talk are aware of this but their loyalty team keep calling my mobile to speak to her, the last man to call wasn’t interested in the reason why he couldn’t talk to her in person stating that he can’t talk to me even though they have had proof that I am power of attorney for my mother in law. They are also bombarding my email account with offers to reinstate the service! This is adding to the stress of a very difficult time for us!!!”

Helpful Report

Posted 5 days ago

“Chat box is a nightmare..no one seems to know what is going on. Been passed to different agents. Trying to cancel broadband is impossible. Took 1 hour yesterday to try to get a prepaid bag for an obsolete router. When they say they are 'looking into it' I think they are really looking into space”

Helpful Report

Posted 1 week ago

“2 days after activation talk talk attempted to take unauthorised payment from my bank account. Instead of the agreed date.”

Helpful Report

Posted 1 month ago

“I had very bad experience with them.I have used theire service for nearly 2 years with no issues. However,contacting them for anything is a nightmare.You will be put on hold for ages.And you will be asked to speak to a lot of people if you want to cancel or change your connection.Very bad service.”

Helpful Report

Posted 1 month ago

“Very hard to speak to someone when contacted them to cancel my broadband,which was extortionate and poor quality. Was told I have to send an 8 year old router back or I could get charged for it. Even when I told them I already had new broadband they tried to get me to stay with them”

Helpful Report

Posted 1 month ago

“I cant even get anyone to talk to in thi company I regret joining .they didnt even send an email to confirm my order”

Helpful Report

Posted 1 month ago

“Appalling customer service. Incompetent, inept and useless. My complaint for 6 years of collected payments from my deceased late aunt despite notification from probate solicitors at the time, was escalated to CEO office. Letters and emails go ignored for months at a time and the matter remains unresolved 9 months later. No point even trying. Have no choice now but to refer to CISAS. Just awful.”

Helpful Report

Posted 1 month ago

“The worst, most useless, most inefficient company that I have ever dealt with.”

Helpful Report

Posted 2 months ago

“Had to leave talktalk as I was left with no Internet for 24 hours no compensation was offered but because I left early for "poor Internet service" (which has been happening for years) they have now left me with a final bill of over £200 and now im getting threatening letters to pay it. This is having a major impact on my mental health and my sons who also has asd. They are very rude and dont have an ounce of compassion whatsoever.”

Helpful Report

Posted 2 months ago

“They knew my mother was confused and vulnerable and still cut her house phone oo as the payment was 2 weeks late. No reminder I deal with her finances and they were willing to take payment from me last time and this time but refused to take.my phone number and apparently the system generates a cut off. I was trying to make sure they got paid She can't be left without a phone,they can take.money from me but I have to fill in a lasting power of attorney form to get a reminder!what happened to customer service and supporting vulnerable people?not impressed.”

Helpful Report

Posted 2 months ago

“Terrible Service Terrible Service – Charging for 6 Months Without Providing Broadband! I've been paying £26 per month for the last 6 months, yet TalkTalk has not provided any service at all! Every attempt to contact them has been a nightmare. Customer service is useless – They ask for a PIN code and phone number, only to respond with "we are closed now." Live chat is a joke – You wait for over an hour, only to be told that their tests show "everything is fine" when clearly, I have no internet at all! Impossible to book an engineer – Even when I try to escalate, they make it extremely difficult to get a technician out to fix the issue. I’ve been paying for nothing for half a year, and TalkTalk refuses to acknowledge the problem or provide a solution. Avoid this company at all costs!”

Helpful Report

Posted 2 months ago

“Please never use this company. Customer service is pretty much non-existent. They refuse to let you terminate. No compensation for not having WiFi. And even when the wifi did work, it was awful. You can only really speak to Bots or people that pass you onto another team.”

Helpful Report

Posted 2 months ago

“Awful customer service. Despite several attempts to fix a problem on my account, that made pay more than I needed (convenient!) because I couldn’t renew, nobody bothered chasing. You miss a call from them and it’s game over. You repeat your story again and again. Every time someone tries and every time you’re sent to another department. Cancellation is a nightmare. Jumping between departments, forcing you to call them so they can bully you into staying. Stay away from them.”

Helpful Report

Posted 2 months ago

“I would have give Talk Talk a - 5 stars if I could there customer service is dreadful. You get pushed from 1 department to another and noone takes responsibility or leads . Even when you make a complaint it is not handled an you repeatedly get lied to get you off the phone . No one cares .”

Helpful Report

Posted 2 months ago

“Absolutely awful. Two weeks trying to get my internet up and running and when you do eventually get to speak to someone, you can’t understand them as they are in India. Terrible service. I’m leaving now to go WITH EE”

Helpful Report

Posted 2 months ago

“Avoid this company at all costs. Their customer service is appalling. They seem to think they are doing you a favour by allowing you to deal with them! Their customer service system appears to be designed to deliberately waste your time and annoy you. Probably the worst company I have ever had the misfortune to dealt with in my life”

Helpful Report

Posted 2 months ago

“My elderly mother is being robbed blind by talktalk. She was with the post office but was transferred to talktalk. She is being charged for services that she doesn't have. They never respond, they won't cancel the service and they refuse to open a complaint.”

Helpful Report

Posted 2 months ago

“I had to arrange a new contract for my elderly father as they were completely overcharging which is very poor for elderly vulnerable customers, for years... I set up an online account for him and tried to move to a new contract from there but the deals, website and options were very poor I then rang them from my house to sort a new deal with my Dad. This took ages for the agent to sort. I then discovered it was a premium line and I had been charged a fortune to make the call! That's really poor when it's driven by their rubbish service and online options I made a complaint but they refused to refund anything. Also refused to provide a copy of the complaints policy several times! Really don't recommend!! Wont renew again!!”

Helpful Report

Posted 3 months ago

TalkTalk is rated 1.2 based on 1,559 reviews