TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,582 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Thanks to Harrylucy977@ gmail . com, I got my finances back.”

Helpful Report

Posted 3 days ago

“Thanks to Harrylucy977@ gmail . com, I got my finances back.”

Helpful Report

Posted 3 days ago

“Hi if at all possible avoid starting a contract with TalkTalk there off short customer service team are extremely unhelpful my grandma has dementia and diminish responsibility, my granddad has stage four lung cancer I am an authorized person on the account since 25/09/2023 and I was unabled to make any changes cancel or stop the direct debit or cancel the contract which meant my grandma and grandad in a very stressful time of their life were left with massive uncontrollable build bills and with TalkTalk would not engaging with me even though I got emails from grandma's account for over two years now when she authorized me to speak Talktalk on her behalf They still refuse to talk to me and let me make any changes and or cancel the contract”

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Posted 1 week ago

“THE WORST ISP EVER DO NOT WASTE YOUR TIME, MONEY, SANITY. SERIOUSLY DON'T, I HAVE BEEN LEFT WITHOUT INTERNET 24HRS AND THEY ARE SAYING IT MIGHT TAKE ANOTHER 3 DAYS TO FIX AND I WILL ONLY BE COMPENSATED IF IT TAKES LONGER RIP-OFF CRIMINALS IF YOU ASK ME.”

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Posted 2 weeks ago

“Absolutely terrible customer service . I'm trying to find out how much they intend to charge when our conyract runs out . Wont answer unless I pay £1 . Bloody cheek . Im leaving them .”

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Posted 2 weeks ago

“Without a doubt the worst internet provider I have ever used. Constantly slow speeds and poor connection which drops regularly during most days of the week. Avoid this dreadful company at all costs they are scam artists!”

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Posted 2 weeks ago

“Can’t wait to get out of my contract. Worst provider I’ve ever been with, overpriced for such a poor service, and they will do everything in their power not to speak to you, avoid if you can as you can do better.”

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Posted 2 weeks ago

“I'm 12 days without Internet I reported the fault 2 times but nobody came to fix it avoid them.”

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Posted 3 weeks ago

“My elderly father has been without broadband connection for over three weeks now & talk talk keep saying it'll be sorted within a few days & every time that hasn't been the problem sorted. I can't believe the level of incompetence regarding fixing the broadband connection. Very unhappy indeed. This elderly gentleman is housebound so relies on the broadband working. This post has been written by the elderly gentleman's son”

Helpful Report

Posted 4 weeks ago

“My Internet and phone have been down, on for one part of a day, and off for four days. An engineer came out eventually and OpenReach seemed to have repaired fault. All working. For ONE day. Then down. Two hours on mobile yo Phillipines. EVENTUALLY, allowed to book another engineer. Why, when I pay almost £50 per month do I now have to pay for sn engineer? Shambles.”

Helpful Report

Posted 4 weeks ago

“Worst broadband experience of my life – avoid at all costs I have been a loyal paying customer of TalkTalk, and without any warning, notice, or request from me, my broadband was completely cut off. One day I had internet, the next day I didn’t – and nobody at TalkTalk could give me a clear explanation. They admitted they had “no record” of another provider taking over the line, yet my service was gone. To make matters worse, instead of admitting fault and restoring my service, they demanded £153 in early termination fees – for a cancellation I never requested and never agreed to. This is nothing short of outrageous. Over several calls, I was met with robotic, scripted answers, no accountability, and no urgency to resolve the situation. They treated me as if I was the problem, ignoring all evidence and the simple fact that I had been left without essential internet service for days. This is the kind of customer service that drives people away forever. Disorganised, careless, and with zero regard for the customer’s actual experience. If you value your time, money, and sanity, do yourself a favour and stay far away from TalkTalk. I would give zero stars if I could.”

Helpful Report

Posted 1 month ago

“Shocking poor customer service in relation to TalkTalk Mail Plus account with 5 family mailboxes and now breach of contract. I pay annually £50 to retain 5 TalkTalk email addresses carried over from being in use for many years whilst a broadband customer. Four weeks ago told by TT email to sign up to Everymail or would lose ability to send emails by 28th July 2025 and complete email deletion a few weeks later. To cut a long story short after 4 weeks of messaging TT, 3 formal complaints including one to their CEO, 60 TT community interactions with TT agents, 3 complaints manager phone calls they have finally stopped my email sending on 4 out of 5 email addresses and have admitted they should never have done so. However they also have informed me that they cannot reinstate those email addresses. they have mixed up my old broadband account with my 2023 Mail plus account, I told them weeks ago about this and every promise of sorting it our before deadline passed without them stopping the blocking. Nearly 20 years of being a TalkTalk customer and they have doen this to me and others who also should never have been blocked, the TT community forum is full of customers who are blocked whilst still being paying customers.”

Helpful Report

Posted 1 month ago

“Incompetent! They allow some 3rd party to cancel my service! Some a*hole frm xln got in touch with talktalk and cancel my service! How in the hell can someone other than the account holder able to cancel services on behalf of the account holder?!? That is the highest level of breach of trust! Vastly inefficient and highly unreliable! I was with them for 5years and i am without connection now!”

Helpful Report

Posted 1 month ago

“Although individuals tried to be helpful when we had an issue with our landline, no one was able to resolve the problem, and worse again, they claimed that we had cancelled the engineers appointment (when we hadn't)and then charged us for it. If it weren't for a hefty termination fee I would immediately cancel our contract.”

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Posted 1 month ago

“rubbish broadband.”

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Posted 2 months ago

“TalkTalk has been a mixed bag of experiences. Most of the time, the broadband is fine, but occasionally it drops out, which can be annoying. Although they were helpful in the end, customer service was a little slow to respond. It's not the worst, but it could be better.”

Helpful Report

Posted 2 months ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

Helpful Report

Posted 2 months ago

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Posted 2 months ago

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Posted 2 months ago

“Worst customer service I have ever experienced, they told lies and didn't do anything until I made a complaint. I can't wait for my current contract to end.”

Helpful Report

Posted 2 months ago

TalkTalk is rated 1.2 based on 1,582 reviews