TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,618 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service. My broadband was unavailable for over 20 days, yet I was still charged for the service. TalkTalk also took an unjustified £75 "missed engineer appointment" fee from my account, even though no engineer attended my property. It is unacceptable to take payments for services that were not provided. My complaint is still unresolved, and I cannot recommend TalkTalk based on my experience.”

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Posted 1 week ago

“Keep cutting my elderly mother off! They take the bill is always paid by direct debit and she needs the phone… not the first time this has happened. Worst company I’ve ever had to deal with”

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Posted 1 week ago

“After years of solid internet connection, I recently needed TalkTalk's help for the first time as I was experiencing an ongoing connection drop-out issue. Almost a month later and it's still not resolved. Warning: If you use TalkTalk, pray you never need their customer service.”

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Posted 2 weeks ago

“14 years of loyalty ruined by Lyra, but saved by Suver! I have been a loyal customer with TalkTalk for nearly 14 years. Recently, my contract ended and my bill jumped to £39. When I called to discuss this, an agent named Lyra from the Customer Loyalty department was incredibly rude. She kept cutting me off, and when I asked for a manager, she offered a transfer and then deliberately hung up the phone on me. The irony of an agent from the "Loyalty" department treating a 14-year customer this way is shocking. TalkTalk has no problem calling my phone repeatedly for marketing, but when it’s an important contract update, they bury it in a single email among thousands of spam emails. However, I called back and spoke to an agent named Suver, and he was absolutely incredible. Suver was wonderfully kind, listened to all of my worries with genuine empathy, and immediately helped me raise a formal complaint. Suver is the only reason I have decided to stay with TalkTalk for now. He deserves 5 stars for his excellent service and appreciation for long-term customers. TalkTalk management needs to reward Suver for saving a customer, and seriously address Lyra's unacceptable behavior.”

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Posted 3 weeks ago

“Would not tell me if my area had a fault. Cannot tell GDPR information from freedom information.”

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Posted 1 month ago

“I been with them for long 6 years & my internet a very months no internet really bad”

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Posted 2 months ago

“Poor customer service one cancellations I spent 10hr. I cancelled and they rejected next day my cancellation OMG. Pls do to spend money on them.”

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Posted 2 months ago

“I could spend a couple of hours detailing my experiences with TalkTalk but no-one would believe me, so I will not waste my time.”

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Posted 2 months ago

“I have been with Talktalk for years and tolerated poor customer service throughout. I have recently moved and this proved the final straw resulting in me cancelling the service. Without boring you, it involved hours online, hours on the phone, service staff hanging up, promised calls never happening, not being able to send emails, being passed to 4/5 members of staff per call, each time saying they were sorry for the poor service provided, and finally being told I'd decided to end the service rather than Talktalk making it impossible to suffer their service anymore. Please, please, please do not ever let yourself be lulled into taking out a service this company. Try one with a service centre closer than the Philippines.”

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Posted 3 months ago

“Been trying to get full fibre from TalkTalk for last 4 months. Open reach notified me 4 months ago it was now available. They even list TalkTalk as an installer.,We have been a customer of there’s for over 20 years. Tried web chat on a number of occasions they just look at a list & say it’s not available. Sent emails it no better even sent screen shots from open reach web site to say it’s available. Left bad reviews on trust pilot. Nothing changes. My contract runs out in the near future .They give me little option but to leave. They do not want the business. They certainly do not deserve our support. Customer service is abysmal.”

Helpful Report

Posted 4 months ago

“Very disappointed with the overall experience. The customer support was poor, service quality was not up to expectations, and the response time was far too long. Considering the high rates charged, I expected much better professionalism and efficiency. Unfortunately, I cannot recommend this service based on my experience.”

Helpful Report

Posted 4 months ago

“My contract ended and TalkTalk increased the price from £30 to £40 per month. I then received an email stating the price would increase again. Because of this, I decided to switch provider. TalkTalk were unable to offer me a better deal, so I moved to another provider with much better reviews, a significantly faster connection (500 Mb vs 150 Mb), a lower monthly price of £26.50 and a £100 voucher. Since cancelling, I have received repeated retention calls. I clearly explained that my decision is final and asked not to be contacted again, but the calls continue. During one of the calls I requested my final bill to be sent by email and was told this was not possible, which is unacceptable. Customers should not be pressured or misled after cancellation, and final bills should always be provided in writing. Very disappointing and unprofessional behaviour at the end of the contract.”

Helpful Report

Posted 5 months ago

“Been a customer for 20 years Suddenly disconnected no notifications given My small business depends on broadband at a great inconvenience to my self I had to change providers to vodaphone broadband And very good service so far . I must add I would never use talk talk broadband again”

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Posted 5 months ago

“Just bad, period!”

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Posted 5 months ago

“Avoid!!! Avoid!!Avoid!!! Cheap overseas customer service!! Broadband installation taking 2 month!!! Have to cancel and stay without Internet.”

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Posted 6 months ago

“Finally Talk Talk have addressed the problem, of non return of equipment. As we speak credit being allocated to my account. Thank you The last agent was helpful, apologetic and efficient”

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Posted 6 months ago

“Not recommended stay away !! 😔 I have many trouble! I ordered internet but didn't receive it .TalkTalk ordered me to return the router or face a £50 fine but problem is I never received it . TalkTalk has been sending me invoices for two months for internet I don't have and never have, for breaking my contract through no fault of my own! After a month of fighting, they charged me £225, plus another bill on the way! Contacting them online and online is useless. I've tried every single one, and phone contact is even worse! No one knows what's going on. No one understands what you saying. When I was thinking my contract is cancelled a few days later, it turns out the contract hasn't been terminated, and it keeps repeating itself. I can't stand to fight them anymore; I'm in contact with them every day! It's a disaster how they treat people!!!!”

Helpful Report

Posted 6 months ago

“TalkTalk proudly claim to be “on a mission to do things differently.” If that mission is to deliver shockingly bad service, waste customers’ time, and show complete indifference, then congratulations — mission accomplished. For more than two months, I have been dragged through a farce of useless emails, broken promises, and endless phone calls. I have spent over nine hours speaking to people who either could not help, would not help, or simply did not care. Not once has there been a meaningful resolution. Not once has anyone taken responsibility. Your claim of “customer care that actually cares” is outright fiction. What you actually provide is disorganisation, poor communication, and a complete lack of accountability. Dealing with TalkTalk has been exhausting, infuriating, and utterly pointless. This is not just disappointing — it is embarrassing for a company that pretends to be a serious broadband provider. You do not “shake things up”; you trap customers in a cycle of incompetence and frustration. If anyone is still with TalkTalk, take this as a warning: avoid at all costs. There are far better providers offering better prices, better service, and basic professionalism. Some, like BT, will even buy out your contract — making it easy to leave and never look back. TalkTalk isn’t doing things differently. They’re doing them disastrously.”

Helpful Report

Posted 6 months ago

“Update⛔With TALKTALK broadband provider.Had full fibre broadband 150 few months back after several ongoing issues which finally got resolved.Few weeks ago updated package to 500.Since updated packed,still only got 150.So after several ongoing contacting TALKTALK,they said they've updated our package to 500,when infact they have'nt.This moring had an early call from an OPENREACH ENGINEER who said he's got us down as 150 not 500 omg ! He tested oir broadband speed & confirmed we are still on 150.He said our broadband provider TALKTALK has not informed OPENREACH to INCREASE OUR BROADBAND SPEEDS... My MENTAL HEALTH HAS BEEN AFFECTED THROUGHOUT THIS WHOLE TERRIBLE EXPERIENCE NOW.😭😭😭”

Helpful Report

Posted 7 months ago

“TalkTalk disconnected my 85-year-old father’s landline without consent, despite being told he has Alzheimer’s dementia and is at high risk of falling. He lives alone and relies on his landline to call for help. TalkTalk ignored explicit warnings and allowed another provider to take over his line. Weeks later, he is still disconnected. CEO office admits it was slamming but refuses responsibility or compensation. This is not a mistake, it’s a dangerous safeguarding failure. I would never recommend TalkTalk, especially for elderly or vulnerable customers.”

Helpful Report

Posted 7 months ago

TalkTalk is rated 1.2 based on 1,618 reviews