TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,595 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been a TalkTalk customer for 5 years. For the last 2 years, I had Full Fibre 65, but recently discovered it was actually partial fibre. Contract and Installation (October 6th - 24th) I signed a contract on October 6th this year for Full Fibre 150 (150Mb/s) with a 14-day cooling-off period. However, the engineer was booked for October 24th, which effectively eliminated the cooling-off period. On installation day, the engineer arrived and we discussed the fibre route. We agreed the OEM would be left in the garage. He assured me I would have no issues routing a 10-meter data cable from the OEM to move the router into the living room. Speed Issues Begin After 2 days, router left in the garage, original location, I was only getting maximum speeds of 93Mb/s when I should have received a minimum of 138Mb/s (or 150Mb/s). I read online that it takes a couple of days for speeds to stabilize, but this proved false. I routed a 10-meter data cable from the OEM to the living room and kept this setup for about two weeks. The speed remained at 93Mb/s regardless of the cable length. After two weeks of constant speed measurements showing the same results, I called TalkTalk and they scheduled an engineer visit for the following week. First Engineer Visit The engineer examined my cable and claimed it was causing the speed issue. I moved the router back next to the OEM (fibre), and he checked the speeds there—still 93Mb/s. He measured the speed at the OEM himself and confirmed 93Mb/s. After several checks, he filed a report stating he believed the installer had done a poor job and the entire setup (cable-pole-connection) needed redoing. Later that afternoon, TalkTalk called saying I needed to book a second engineer because the first one found issues. They explained a BT engineer would attend since it's their line, and warned I must be home or face charges. Second Engineer Visit (BT) The BT engineer arrived and I left the router in the garage. He measured the speed without commenting (though I observed he didn't exceed 93Mb/s). We moved the router to the living room where he measured again, then called his office while checking the OEM. I overheard him asking if they could do anything about the speed. After 40 minutes, he showed me his measurement claiming 152Mb/s and stated everything was fine. He blamed my data cable for the problem. When I asked why his colleague the previous day didn't achieve the same speed, he responded that he could "go deeper in the OEM." Billing Dispute (November 24th onwards) On November 24th, I received an email showing a £102 bill. I called TalkTalk through their automated system (Broadband → Bills) to discuss the bill with an adviser. Over a week and a half, I made 3 calls, each lasting 45 minutes with 20 minutes on hold. Every call followed the same pattern: "Let me transfer you to a different department," followed by "We can't reach the technical department," and promises to call back within 2 working days that never materialized, no matter how many times I have explained the situation. After the £102 bill was paid and I filed a complaint in the last of the 3 calls, I called again. The adviser I spoke with said I was charged because the engineer had to reset and reconfigure the router the they sent (though she couldn't identify which engineer issued the charge as there was nothing in the notes). She investigated further and claimed the £75 cost was actually because the first engineer couldn't complete the task, requiring a second engineer visit. I disagreed and explained the situation again. She reviewed the notes and changed her explanation, now saying I was charged because my data cable wasn't good enough (despite TalkTalk still using CAT 5E from 6 years ago while mine was CAT 7). I reminded her that engineers had measured the speed with the router next to the OEM and still found issues. I received no clear answer—only apologies and promises to investigate further. My Concerns 1. Which engineer was responsible for what, and what actually happened from the start? 2. Why was I charged when I was NEVER INFORMED that I would be charged for an engineer visit? (I think I actually paid for the installation.) 3. My complaint filed 3 days ago with a promised 24-hour response time remains unanswered. Additional Issues To get decent internet, I had to purchase fibre cable and extend it into the property. Since the BT engineer's visit, I cannot extend a data cable from the OEM to the router because each meter of data cable causes a 6Mb/s speed drop. I've tried different cables (not cheap ones), and this issue only occurred after the last engineer visit. At the second engineer visit, the speed remained consistent regardless of data cable length. Final Thoughts I've seen extensive TalkTalk advertising for speeds of 999Mb/s. Let's be realistic—you can barely reach 150Mb/s. When clients raise speed issues, you simply blame their equipment. I'm already exploring other options despite being only two months into my contract.”

Helpful Report

Posted 2 days ago

“Poor customer service. Repeated dropping and sometimes total outage for days. Soo difficult to communicate with them. Not helped when you’re on online chat for hours and it drops during the convo. I think 1.1 is generous. I give them 0. Leaving, leaving, leaving! 20 years too late.”

Helpful Report

Posted 5 days ago

“If you have a care alarm attached to the phone line, or a relative with a care alarm do not go near this company. My 90 year old neighbour's phone line went down last Monday and despite being told it was a priority call on numerous occasions it took them until Friday to get it repaired. This meant that she was left without any way of calling for help. Someone called Dave, who said he was CEO (but as stated she can't hear very well), rang her today and said they were improving. Well, when? And improving from rock bottom still makes them very bad. Also, she had asked them time and time again to deal with me as she has trouble hearing on the phone. When Dave called her today he said he could not speak to me and when she asked him to call back at a time I could be there he said that wasn't possible. If he really is the CEO then he doesn't have much say about the use of his time. Or was he more confident that he could bamboozle a 90 year old with no one else there? He offered Rosemary one month's free line rental, but this wouldn't come into effect for a couple of months due to billing. This is not only inadequate (£37!) for the amount of distress they have caused, but is a bribe so that she does not leave the company until that is paid to her. If they were truly sorry they could put the money in her account. I really hope that if they have older relatives, or if they are ever scared and alone with no way of calling for help they are treated with more care and kindness than Talk Talk showed to my neighbour. I am so beyond disgusted with this company I do not have any more words to describe their shameful behaviour.”

Helpful Report

Posted 6 days ago

“they don't let you cancel via their website, you can't respond to their emails. you have to phone up and go through a long winded process, the first time i did so they didn't cancel it and kept on charging me for a service i didn't use or want”

Helpful Report

Posted 1 week ago

“When will you receive compensation When will you receive compensation When will you receive the compensation due to you. TalkTalk joined 1 April 2019 (restrictions apply for customers not on the Openreach network) Providers that signed up to the scheme will provide compensation for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Problem As a landline or broadband customer, you would be entitled to compensation if… Amount of compensation Delayed repair following loss of service Your service has stopped working and it is not fully fixed after two full working days. £9.98 for each calendar day that the service is not repaired Missed appointments An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. £31.19 per missed appointment Delays with the start of a new service Your provider promises to start a new service on a particular date, but fails to do so. £6.24 for each calendar day of delay, including the missed start date. The scheme covers all residential fixed broadband and landline products. Compensation should be paid no later than: 30 calendar days after a delayed start of a new service is resolved or the service is cancelled; 30 calendar days after the loss of service is resolved or the service is terminated; 30 calendar days after the date of the missed appointment. Unless you agree otherwise, compensation will be a credit on your bill. The credit will appear on your account within the timeframes above but may show on your bill at a later date. Your provider can offer you alternative forms of compensation of the same or higher value, as long they make you aware of how much you could receive in the form of a credit on your bill.”

Helpful Report

Posted 1 month ago

“The worst experience when responding to a technical issue , over a two hour live chat unable to resolve the problem”

Helpful Report

Posted 1 month ago

“I have been with TalkTalk for 4 and a half years and in the last 3 months I have had several problems with my internet connection. I have spoken to customer service many times but they have not offered me a solution, they do the same checks, keeping me on chat for hours. I am so disappointed. In the last week I have needed their support 3 times, today they did not answer me at all, I waited in line between 18:50 and 21:00.”

Helpful Report

Posted 1 month ago

“Charged me after cancellation, when called customer service multiple times ive been given different information from every person and yet its somehow my fault for them misinforming me? When I finally received my refund it wasnt the full price so looks like im calling back! Also my bill on their website it still active for next month?? Even though ive let them know THREE times that i would like to cancel. Greedy terrible terrible company, and terrible customer service, reported to OFCOM and just waiting to contact the Obudsman.”

Helpful Report

Posted 1 month ago

“TalkTalk has been a nightmare. Missed engineer appointments, errors in their own system, and zero communication. I’ve been left without internet for weeks, and they don’t even respond to urgent emails. Extending my contract was a huge mistake — their service is unreliable and their customer care is non-existent. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“4 hours on the phone - first India, then South Africa- no help whatsoever. Couldn’t send a technician out as their booking system was down- yet had me waiting an hour to tell me they could not help me. Appalling service. I’ve had no broadband for a week, spend over 4 hours waiting on line and then they say they cannot help me. But they will still want paying for a service they cannot provide. That is criminal.”

Helpful Report

Posted 1 month ago

“You have to be careful with them; they are charging me an early termination fee, although they are unable to provide me with a service at my new address.”

Helpful Report

Posted 1 month ago

“Talk talk are impossible to talk to. Very bad customer service, you have to try and break through a cycle of AI to chat to a person online. Super unhelpful. My dad’s left without a home phone and is elderly and has dementia so this is a real concern. DO NOT GO WITH TALK TALK AT ALL COSTS. I think actually any other provider would be better.”

Helpful Report

Posted 1 month ago

“Talk Talk continue to charge me for contract terminated in July 2025. I have repeatedly told them about this and they give excuses instead of doing the right thing. Very poor customer service!”

Helpful Report

Posted 1 month ago

“Thanks to Harrylucy977@ gmail . com, I got my finances back.”

Helpful Report

Posted 2 months ago

“Thanks to Harrylucy977@ gmail . com, I got my finances back.”

Helpful Report

Posted 2 months ago

“Hi if at all possible avoid starting a contract with TalkTalk there off short customer service team are extremely unhelpful my grandma has dementia and diminish responsibility, my granddad has stage four lung cancer I am an authorized person on the account since 25/09/2023 and I was unabled to make any changes cancel or stop the direct debit or cancel the contract which meant my grandma and grandad in a very stressful time of their life were left with massive uncontrollable build bills and with TalkTalk would not engaging with me even though I got emails from grandma's account for over two years now when she authorized me to speak Talktalk on her behalf They still refuse to talk to me and let me make any changes and or cancel the contract”

Helpful Report

Posted 2 months ago

“THE WORST ISP EVER DO NOT WASTE YOUR TIME, MONEY, SANITY. SERIOUSLY DON'T, I HAVE BEEN LEFT WITHOUT INTERNET 24HRS AND THEY ARE SAYING IT MIGHT TAKE ANOTHER 3 DAYS TO FIX AND I WILL ONLY BE COMPENSATED IF IT TAKES LONGER RIP-OFF CRIMINALS IF YOU ASK ME.”

Helpful Report

Posted 2 months ago

“Absolutely terrible customer service . I'm trying to find out how much they intend to charge when our conyract runs out . Wont answer unless I pay £1 . Bloody cheek . Im leaving them .”

Helpful Report

Posted 2 months ago

“Without a doubt the worst internet provider I have ever used. Constantly slow speeds and poor connection which drops regularly during most days of the week. Avoid this dreadful company at all costs they are scam artists!”

Helpful Report

Posted 2 months ago

“Can’t wait to get out of my contract. Worst provider I’ve ever been with, overpriced for such a poor service, and they will do everything in their power not to speak to you, avoid if you can as you can do better.”

Helpful Report

Posted 2 months ago

TalkTalk is rated 1.2 based on 1,595 reviews