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TalkTalk Reviews

1.2 Rating 1,527 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,527 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Wifi is terrible. Never works.
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Posted 6 days ago
TERRIBLE SERVICE. No Wi-Fi and engineer has not arrived for multiple days in a row.
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Posted 1 week ago
@TalkTalk after 3 wks without my WiFi, it's finally resolved after a new router. The problem was diagnosed as a router problem within 2 days by city fibre engineer. Yet it took 3 weeks. Really POOR customer service. Can't wait to leave TalkTalk at the end of my contract. No more!
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Posted 1 week ago
I was with sky I changed over to Talk Talk thinking I will save money which sounded good would’ve saved £50 a month but they are the worst one I experience I took the package now I have no landline landline working and no TV have been without this for last six days, no help keep calling but not getting any help. I’m thinking going back to Sky.
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Posted 2 weeks ago
A total Disgrace
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Posted 3 weeks ago
Scamming telecom company with horrible mobile services that have no coverage. Do not purchase any services from them as they will try to squeeze every penny out of you with extortionate fees.
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Posted 3 weeks ago
Worst phone provider ever. Rigid ‘computer says no’ processes, no common sense applied to customer enquiries. Unfortunately transferred over to them following a takeover of Shell Energy phone lines and it has been ridiculous. Just one bad experience after the other and they are making it a huge long winded process to leave, even causing problems with a new potential provider when trying to get them to Take over the line. Hope we can get away from them soon. I wouldn’t wish them on my worst enemy!!! Terrible company. Avoid!!
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Posted 3 weeks ago
Price increased...I cancelled...but talktalk kept taking money out of my account.....they would not refund me my money..... wish I hadn't bothered with talktalk
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Posted 4 weeks ago
Try employing people not bots. Worst experience ever encountered. Trying to report no internet and they force you to go via the internet you dont have . Is this company run by morons?
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Posted 4 weeks ago
Their costumer service is shocking. 8 days with no internet. On the phone for over 2 hours today, and an hour yesterday and still no answers. Get told Monday I'm high priority due to a pacemaker machine and it will be fixed within 24hrs, but it's now Thursday and I am still waiting.
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Posted 4 weeks ago
I ended my contact with them last year paid everything that I owed and now they are still sending me letters that I owe them money? Don't go near this company they are not worth the hassle!
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Posted 1 month ago
I have had a TalkTalk Router for the past 2 years, and thankfully my Contract is about to expire and I have found a new provider. Their Customer Service is the worst I have experienced. On three occasions I have had the need to contact them and the shortest of those calls initially via Live chat, was 35 minutes. One of these very straightforward ‘discussions’ took one and a half hours. You get asked the same questions and hear the same comments incessantly. When leaving them I advised that I was not interested in any of their offers/deals, that my mind was already made up and I was leaving. Twenty minutes later they were still waffling on ! I reiterated that my mind was made up and I wanted to end business with them. The following day I got a phone call from the ‘Customer Loyalty’ department. I told them that it didn’t matter what they said, I found their Customer Service so awful that I was not going to enter another Contract with them under any circumstances. They put the phone down on me !! You have been warned.
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Posted 1 month ago
The most apalling customer service I have ever experienced. This is the first time I have ever written a negative review but I am outraged at the way I have been fobbed off. I stupidly agreed to allowed this feckless company provide my full fibre broadband service back in early November and in mid January I am STILL waiting for an engineer to simply connect the wire from the box to the hub. I have contacted them numerous times and get absolutely nowhere. I have spent literally hours trying to get past their infuriating chatbots I have received update after update after update after update, every update telling me that there's no update and to wait for for an update. I finally got a call from the complaints team who read something meaningless from his script and told me to wait for an update. This is so far beyond pathetic that it's genuinely affecting me. I just want the cable plugged in, how hard can that be.
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Posted 1 month ago
Cannot understand the customer service (!!) agents at all; where are they? India, I guess! Everyone I speak to is: Iran, Roshan, Ravi, ...!! Where's John, Ian, David, Arthur, ...?
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Posted 1 month ago
The worst service I've ever experienced with any company ever in my entire life. Had no Internet for 5 weeks now and they have not sorted it out. Can't speak to anyone with any knowledge at all. Get cut off too. VERY BAD.
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Posted 1 month ago
I had talktalk installed in August I was supposed to get fibre 65 but got download speeds of 17 kept paying my bill because I was promised it would get resolved and it never did and promised to get what I payed for 4 months service that I didn't receive refunded that talktalk never did lied to from the start boarder line criminal please don't join talktalk
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Posted 1 month ago
was with TalkTalk for several years and when I moved house in December I tried to move my contact over. Was told that would be fine- take the old router and an engineer would be out the day after we moved. Engineer came but couldn’t complete the job. Promised to come back the next day and didn’t. So hard to get through anyone at TalkTalk. Eventually I was offered another date but had to wait 14 days. I received no confirmation and so the day before I called TalkTalk (bear in my it’s 45mins+ ordeal anytime you have to call them) and was told engineer had cancelled. Nobody was going to tell me it seemed!? Had to wait 3 more days. Engineer came, said all was working. It didn’t work. Online chat with TalkTalk (another 45m gone). Assured it was updating and would work after midnight. Amazingly, it didn’t. Another online chat (60m+) and eventually I was told a) I am disconnected and my account isn’t active b) it’s not possible to use my old router and I need to wait 14 days for a new one. At this point I gave up. Have lost hours to this and been without internet for a month. Joined sky- sorted in a week. Engineer there within 48hr even over the new year bank hol when we did have an issue getting online. Do yourself a favour- avoid TalkTalk and my recommendation goes to sky who have made them look like utter clowns
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Posted 1 month ago
Horrendous company I had no Internet connection for 2 weeks. I was promised automatic compensation which never arrived. I was overcharged on my bill. And when I asked to leave, I was told I would have to pay a penalty to leave. Please pay more and go to a reputable provider.
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Posted 1 month ago
Lies and broken promises is all I get from this shambles. I’m sick of waiting on the phone for an answer for hours on end. Three official complaints has made no difference. 3 Sep I ordered fibre 500 as an upgrade, it’s now 22 Dec and I’m still waiting, have already had 3 installation dates pass with nothing but excuses. Avoid at all costs
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Posted 1 month ago
My router stopped working on 11th of November.Talktalk have now sent out two new routers neither of them worked.They have sent out open reach engineers three times they say problem is at Talktalks end.Friday they tried to send out a fourth engineer but open reach said no as they had already identified where problem was.Talktalk did not advise me the visit was cancelled so I waited in for nothing.I have spent at least16 hours on chat lines and about four hours on the phone most of which was waiting for someone to answer the phone.40 days on I am still without a router,so no WiFi or telephone.I have cancelled my direct debit.the whole talktalk system is based on chat lines and answer phones and messages you can't reply to.I would not recommend this company to anyone.Rating for them large minus.
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Posted 1 month ago
TalkTalk is rated 1.2 based on 1,527 reviews