TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,504 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,504 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Pray you never need help. I paid £60 a month for full fibre - a price I’d now willingly pay to never deal with this company again. After weeks of unreliable service and endless frustration, I cancelled my contract, swallowed an early termination fee, and called it money well spent to escape this circus of incompetence. Their so-called "support" is a Kafkaesque nightmare. Forget speaking to a competent human - you're at the mercy of a chat system so infuriating it feels intentionally designed to provoke a mixture of utter despair and impotent rage. I recently wasted six excruciating hours exchanging messages with 'advisers' who lied outright, provided consistently incorrect advice, and blatantly ignored my case history. Expect to repeat yourself ad nauseam, endure endless questions they’ve already asked, and watch them squirm to avoid sending an engineer - despite their evident inability to fix anything remotely. They cling to their script like it's a lifeline: “Restart your router,” they parrot, even after you’ve delivered detailed technical diagnostics proving the fault is on their end. Their entire customer service infrastructure reeks of cost-cutting at the expense of basic functionality. The message is clear: once they have your money, they couldn’t care less. If you value your sanity or require dependable internet, avoid this company as though your life depends on it - because your patience and productivity certainly will.”

Helpful Report

Posted 13 hours ago

“The worst company I have made a contract with. Their WifI does not work and they will charge you every month. If you decide to cancel even after complaining for over a month, they will email you a breakage fee of £86.00. If you do not pay, they destroy your credit score. Do not let their sweet tongue lure you into making a contract with them. They are dangerous. RUN AWAY. For almost 3 months I was paying them but their WIFI was not working. As soon as I cancelled them after many complaints, they sent me a breakage fee. They sent me a message telling me I complained for only 3 weeks and not 3 months. I decided to take them to court but £89 cannot pay my day's salary. RUN AWAY BEFORE THEY DESTROY YOUR CREDIT SCORE.”

Helpful Report

Posted 2 days ago

“This is the worst company i've ever dealt with. The customer service haven't been trained properly. They set-up a contract for me and ignored it, then charged what they liked. They had no record of the contract when i phoned them. The customer service team sound half awake and put me on hold around 7 times, - on the phone for nearly 2 hours, just to set up a new contract! what a disgrace.”

Helpful Report

Posted 6 days ago

“Horrendous! Can't talk to anyone! Automated messaging and expected to spend hours of your own time doing their job and not even compensated for loss of connection for weeks at a time! AVOID!!!!!”

Helpful Report

Posted 2 weeks ago

“Is there a company in this country worse than TalkTalk from top to bottom. A chief Executive totally in denial of the disgracefu state of service under her leadership. Twice engineers have failed to arrive to install full fibre broadband, endless calls to get sorted twice being left on the line for just over two hours. If you are thinking to take out a TalkTalk contract you will be making a mistakes if I had an option of no stars that is what I would give. When you speak to them you get continually asked the same security questions by different people. Maybe, their service should be in the UK not South Afica where they seem to employ staff from the town ships. How in this day and age a telecommunication company a 24 hour a day service can have so many technical like continual diagnostic checks? This has now reached Mickey Mouse proportions maybe next to Snow White and the seven dwarfs in Orlando would not be such a bad place for this totally dysfunctional company. I will not be renewing my contract in the new year. Just to repeat do not make myself. And, to Toscafund Asset Management is it not about time you viewed your investment?”

Helpful Report

Posted 2 weeks ago

“I cannot stress enough how bad talk talk customer service has been. From call waiting 4/5 times a day to having line cut off when they can’t deal with problem, not understanding operator it goes on. No broadband on business 1 for over 3 weeks business 2 4 days. Open reach been put say its router I cannot get through now asking for ‘invoice numbers’ I am at wits end I cant run my business like this have cancelled DD to see if this will prompt any action I’m guessing it wont”

Helpful Report

Posted 2 weeks ago

“Worst company ever for internet please avoid at all costs absolutely useless”

Helpful Report

Posted 3 weeks ago

“Tried to get a simple password reset for an email account - the snag is that it is a 'mypostoffice' domain which seems to be run by Shell Energy but managed by a special migration team at Talk Talk. Sadly the support is extremely poor with advisors simply telling lies or making up bogus explanations. Avoid this company!”

Helpful Report

Posted 3 weeks ago

“Please be aware talktalk have been setting up direct debits without my consent they took over from shell energy and i was having nothing but problems with them in July they tried to set up a direct debit for £100 but in the name of shell energy my direct debit has only ever been £19.07 per month so my bank cancelled the new one and also cancelled the one for £19.07 to be on the safe side so that means when i cancel a direct debit only me can set a new one up but i decided to pay talktalk manually myself until my contract ends but surprise surprise on the 14th November i get an alert from my bank regarding a new direct debit and when i look it is set up by talktalk and there is my talktalk account number at the side so my bank immediately cancelles it they said this is fraud and we are going to pass it to our fraud department for further investigation luckily i get alerted when a new direct debit is set up thank god i am leaving them on the 26th November i have also reported this to the ombudsman because there is clearly someone at talktalk committing fraud so please keep checking your bank account i can see that It has already happened to other people we have all got to be vigilant of this”

Helpful Report

Posted 3 weeks ago

“After talk talk to over broadband the Internet has became much much worser I am play ps4 downstairs next to it and some how I still lag very much honestly don't invest in this unless ur not to fuss about internet connection expecially if u have console in your house”

Helpful Report

Posted 3 weeks ago

“Literally stealing money from my account without my knowledge. Their written contract said something and they charge something else. They reduced the broadband speed and increased the monthly rate without informing me. Terrible terrible experience. There is no “zero star” here because the don’t deserve even the one star. Absolute Con Artists.”

Helpful Report

Posted 3 weeks ago

“My Ongoing Struggle with TalkTalk Fibre Installation: Repeated Delays and Broken Promises Hello everyone, I wanted to share my frustrating experience with TalkTalk in hopes it might help others who are dealing with similar issues. I signed a contract with TalkTalk on 16 October 2024 for their Fibre 500 service, expecting installation within 14 days as promised. But here I am, almost a month later, with no service, endless delays, and a mountain of excuses. The Timeline of Missed Promises 30 October: The initial 14-day deadline for installation came and went with no technician. 13 November: After countless follow-ups, I was told OpenReach would come for the civil work, confirmed by a text. Yet, no one arrived, and TalkTalk didn’t provide any update on the missed appointment. 19 November: I’ve now been given this date as the next possible installation date. At this point, I have zero confidence it will actually happen. Useless Customer Service To add to the frustration, every time I call TalkTalk’s customer service, they give me generic, copy-paste responses that completely sidestep the actual issue. On top of that, they’ve directed me to contact OpenReach and CityFibre myself—essentially asking me to chase down their infrastructure partners and do their job for them. To make matters worse, the systems that TalkTalk customer service uses to access accounts and updates seem to conveniently go down quite often. This from a company that’s supposed to provide broadband service! It’s beyond me how a broadband company can’t even keep its own systems running reliably. Why This is So Frustrating I don’t live in a remote area—I’m in a centrally located apartment block, where my neighbors on both sides already have fibre. Just recently, I watched OpenReach do work for another neighbor, while I’m left waiting with no internet and no real answers. What I’ve Asked for But Haven’t Received 1. A firm installation date without further delays. 2. Proactive communication on any changes to the schedule, so I don’t have to keep chasing them. 3. A temporary Wi-Fi solution at no cost until my broadband is finally set up. 4. Compensation for the delays and additional mobile data costs I’ve incurred. 5. The right to terminate my contract without penalty if they can’t meet this new deadline. I trusted TalkTalk to deliver what they promised, but this experience has been ridiculous. It’s honestly the most poorly run company I’ve ever dealt with. If any of you have managed to get through a similar situation, I’d appreciate any advice! Thanks for reading, and here’s hoping TalkTalk finally steps up.”

Helpful Report

Posted 4 weeks ago

“Useless service, they can't hear me, their own Internet is broken, how they going to supply good service to us ??? I was repeating my account number 50 times and postcode 55 times they have issue to reach my account because they can't hear, I swear they are not local their customer service is in poor country where they don't have a proper Internet to deal with us!! Fedup of this!!problem still exist,day 6 :(”

Helpful Report

Posted 1 month ago

“Worse internet company I have ever used”

Helpful Report

Posted 1 month ago

“So bad, my mums wheelchair bound and is having a new chairlift fitted so the electrician turned off all power in the house for 20 mins, once it was back on the Internet wouldn't connect so after speaking for nearly an hour I was told I needed a new ethernet cable, even though it worked perfectly 20 mins before, so I asked if they could send someone round as my mums only pleasure is watching television and they would obviously have a spare cable and if that was the problem it's a 2 minute fix but if not they are there to fix it.....instead I was told they will post out a cable which can take 3 days to arrive and if it still doesn't work to ring back, so my mums without Internet for a minimum of 3 days and then if its not the cable its more time, surely they have engineers in the area who can call round with a cable if that's what they think it is, surely a wheelchair bound pensioner should be high on the list of priorities for these companies, I'm totally disgusted by companies attitudes towards more vulnerable customers”

Helpful Report

Posted 1 month ago

“Honestly I would give them less than 0 if I could. The broadband service is absolutely terrible, you can't even stream Netflix on one device without it buffering and of course, when you flag the issue they always say it's all good. Customer service is utterly useless and rude, I had to call them for an entire week, got hang up on my face twice and when I managed to talk to someone, this person would just talk on top on me and not listen. They made a mistake not registering a cancellation that I gave one month notice for and just decided on their own to extend my service for an extra week after my contract expiration date so I have now been forced to pay for an extra month in advance at an increased rate that they say I am gonna be refunded for (minus the extra week I didn't want in the first place because of their issue). Just choose anyone else over them.”

Helpful Report

Posted 1 month ago

“TLDR Please go with another company. You will be disconnected if you don't learn how to navigate the intro bot. You will spend hours on the phone with any department and never accomplish anything. You will be asked to go through security checks with every person you speak to. You will be with a department for an average of 48 mins, then be passed over to another and start the process again. You will be told your concerns have been noted and are being looked in to, only to learn that is not true. When you have had enough and ask to speak to a manager or head of department, you will be put on hold then disconnected after 15 mins. Honestly and seriously, I could keep going. I was left without internet for 3 weeks and then they wanted me to wait another 2 and a half because "the engineer needs to check everything." Thank the Lord I was able to cancel because I hadn't even STARTED my contract yet!!!”

Helpful Report

Posted 1 month ago

“spent hours (in total around 4hrs) between phone and chats with customer service first,specialist after, then cancellation team and then back to customer service to only obtain a phone number that didn’t work for a while. long story short i left my home and requested to cancel the service from that day, return the router following talktalk return policies but still got charged for the whole mo th of service and asked to proof myself i have sent back the device and had co versations about ending my service when at the beginning of of every conversation, both written or spoken, taltalk state that all conversations are monitored and recorded. not to mention that the price of monthly service kept increasing…definitely not recommended to anyone to have to deal with talktalk. they are very available when they have to receive payments but make it very complicated and difficult to help sorting problems orrefounding money.”

Helpful Report

Posted 1 month ago

“Please stay clear of this truly awful company. I spent over 30 hours commuting with them ( phone, chat bot, e-mail, what's app), but to be honest it's all a waste if time, as nobody at Talk Talk has a clue. I moved house and wanted to transfer my landline / broadband, but because of all sorts of communication problems on their side, it never materialised. I think one of their problems is they have to many staff who (A Don't speak good English and (B There is to.many departments that don't communicate, hence the reason when you get transferred from dept to dept you basically are back to square 1. Seriously when your looking for a broadband deal look at reviews, and if it means paying a couple if pound more per month, then it's probably worth it, if it means avoiding Talk Talk.”

Helpful Report

Posted 1 month ago

“My mother got moved to talk talk from shell energy/ octopus. After the first bill I called talk talk customer service and questioned why my mother was charged £90 for telephone line rental to be told that is the charge. Even though she hasn't made any calls and is not on broadband, they're charging for fresh air! I was told it would cost less for broadband and calls so we agreed to set that up and pay monthly. The person took a phone number then went silent for 5 minutes, then took a line of address and went silent for 6 minutes. This happened several times. They said they would transfer me then cut me off. They rang back and took my email, 5 mins silence then said it was not right give me another. The same happened so they said they would use the first, which their system now magically did accept! All through this they kept insisting my infirm 86 year old mother keep coming back to the phone to confirm everything, having assured me I was set up to deal with it and that this would "definitely be the last time". I can't write everything that was awful in one review. All through it was as if the person was seeing how badly they could treat us, how long they could leave us in silence before we refused to take it any more. After 1 hour 20mins (on the last call) of this appalling behaviour I told her to forget it all as they were the worst company I have ever dealt with. We have now moved to BT, are saving £18 a month and don't get appalling treatment by their customer service. With this disgusting "service" there's no wonder talk talk are more than £1 billion in debt and their customers are leaving.”

Helpful Report

Posted 1 month ago

TalkTalk is rated 1.2 based on 1,504 reviews