TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,555 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Not reliable, bad latency”

Helpful Report

Posted 2 months ago

“REPORT THEM TO THE OMBUDSMAN. I deeply regret ever becoming a customer. I was with TalkTalk for many years and recently decided to switch to a new provider. Part of this process requires me to share my last TalkTalk bill with my new provider, to sort out the contract cancellation fees. I tried to download a PDF of my bill from the TalkTalk website and found that for some reason it is defaulting to showing an old home address that I no longer live at on the PDF copy. After approx. 3 hours on the phone with customer services over 2 days, I was told that it is impossible for them to provide me with a pdf copy with the right address, I was repeatedly told the only option for a digital download is for me to download the copy with the wrong billing address and the best they can do is send me a paper copy with correct address which will take 14 working days to get to me. This is outside of the window of time I need to provide this letter to my new provider. This is an abysmal service. PLEASE AVOID THIS COMPANY. For your own peace of mind.”

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Posted 2 months ago

“Had no wifi since 30th January due to a faulty router. Despite being told 3 times that a new router would be sent, I've still not received it. Spoke with their Customer Service numerous times but no one will tell me what the problem is and I can't get it resolved. Absolutely awful Service and I've been with them years with no problems. Am going to look to move to another provider so yet another challenge 🤔 worse company I've ever dealt with”

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Posted 2 months ago

“Terrible service, charge customers for products that they don't have, ignore attempts to contact them, lie constantly. Avoid this company”

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Posted 2 months ago

“I left TalkTalk around 2 months ago, I received a bill this morning, which obviously confused me. When checking what this bill was, I realised that my account with TalkTalk was still open, when I queried this, I was informed that TalkTalk only delete personal information and account information if the customer requests they do so. However, even when you request for this to happen, there is a chance that if their teams don’t respond within 21 days, the case is dismissed and you as the ex customer have to start the process again, on top of this, there is no way to track this process, and TalkTalk are refusing to give proof of this request being put through in writing. I’m not filled with hope that my personal data will be deleted, but for those thinking of leaving, ensure you ask TalkTalk to delete your info.”

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Posted 2 months ago

“Wifi is terrible. Never works.”

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Posted 3 months ago

“TERRIBLE SERVICE. No Wi-Fi and engineer has not arrived for multiple days in a row.”

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Posted 3 months ago

“@TalkTalk after 3 wks without my WiFi, it's finally resolved after a new router. The problem was diagnosed as a router problem within 2 days by city fibre engineer. Yet it took 3 weeks. Really POOR customer service. Can't wait to leave TalkTalk at the end of my contract. No more!”

Helpful Report

Posted 3 months ago

“I was with sky I changed over to Talk Talk thinking I will save money which sounded good would’ve saved £50 a month but they are the worst one I experience I took the package now I have no landline landline working and no TV have been without this for last six days, no help keep calling but not getting any help. I’m thinking going back to Sky.”

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Posted 3 months ago

“A total Disgrace”

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Posted 3 months ago

“Scamming telecom company with horrible mobile services that have no coverage. Do not purchase any services from them as they will try to squeeze every penny out of you with extortionate fees.”

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Posted 3 months ago

“Worst phone provider ever. Rigid ‘computer says no’ processes, no common sense applied to customer enquiries. Unfortunately transferred over to them following a takeover of Shell Energy phone lines and it has been ridiculous. Just one bad experience after the other and they are making it a huge long winded process to leave, even causing problems with a new potential provider when trying to get them to Take over the line. Hope we can get away from them soon. I wouldn’t wish them on my worst enemy!!! Terrible company. Avoid!!”

Helpful Report

Posted 3 months ago

“Price increased...I cancelled...but talktalk kept taking money out of my account.....they would not refund me my money..... wish I hadn't bothered with talktalk”

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Posted 3 months ago

“Try employing people not bots. Worst experience ever encountered. Trying to report no internet and they force you to go via the internet you dont have . Is this company run by morons?”

Helpful Report

Posted 3 months ago

“Their costumer service is shocking. 8 days with no internet. On the phone for over 2 hours today, and an hour yesterday and still no answers. Get told Monday I'm high priority due to a pacemaker machine and it will be fixed within 24hrs, but it's now Thursday and I am still waiting.”

Helpful Report

Posted 3 months ago

“I ended my contact with them last year paid everything that I owed and now they are still sending me letters that I owe them money? Don't go near this company they are not worth the hassle!”

Helpful Report

Posted 3 months ago

“I have had a TalkTalk Router for the past 2 years, and thankfully my Contract is about to expire and I have found a new provider. Their Customer Service is the worst I have experienced. On three occasions I have had the need to contact them and the shortest of those calls initially via Live chat, was 35 minutes. One of these very straightforward ‘discussions’ took one and a half hours. You get asked the same questions and hear the same comments incessantly. When leaving them I advised that I was not interested in any of their offers/deals, that my mind was already made up and I was leaving. Twenty minutes later they were still waffling on ! I reiterated that my mind was made up and I wanted to end business with them. The following day I got a phone call from the ‘Customer Loyalty’ department. I told them that it didn’t matter what they said, I found their Customer Service so awful that I was not going to enter another Contract with them under any circumstances. They put the phone down on me !! You have been warned.”

Helpful Report

Posted 3 months ago

“The most apalling customer service I have ever experienced. This is the first time I have ever written a negative review but I am outraged at the way I have been fobbed off. I stupidly agreed to allowed this feckless company provide my full fibre broadband service back in early November and in mid January I am STILL waiting for an engineer to simply connect the wire from the box to the hub. I have contacted them numerous times and get absolutely nowhere. I have spent literally hours trying to get past their infuriating chatbots I have received update after update after update after update, every update telling me that there's no update and to wait for for an update. I finally got a call from the complaints team who read something meaningless from his script and told me to wait for an update. This is so far beyond pathetic that it's genuinely affecting me. I just want the cable plugged in, how hard can that be.”

Helpful Report

Posted 4 months ago

“Cannot understand the customer service (!!) agents at all; where are they? India, I guess! Everyone I speak to is: Iran, Roshan, Ravi, ...!! Where's John, Ian, David, Arthur, ...?”

Helpful Report

Posted 4 months ago

“The worst service I've ever experienced with any company ever in my entire life. Had no Internet for 5 weeks now and they have not sorted it out. Can't speak to anyone with any knowledge at all. Get cut off too. VERY BAD.”

Helpful Report

Posted 4 months ago

TalkTalk is rated 1.2 based on 1,555 reviews