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TalkTalk Reviews

1.2 Rating 1,554 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,554 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 29th March 2025
Venkat K
TalkTalk 1 star review on 15th March 2025
Lunis
TalkTalk 1 star review on 11th October 2024
Anonymous
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
24
Anonymous
Anonymous  // 01/01/2019
My router stopped working on 11th of November.Talktalk have now sent out two new routers neither of them worked.They have sent out open reach engineers three times they say problem is at Talktalks end.Friday they tried to send out a fourth engineer but open reach said no as they had already identified where problem was.Talktalk did not advise me the visit was cancelled so I waited in for nothing.I have spent at least16 hours on chat lines and about four hours on the phone most of which was waiting for someone to answer the phone.40 days on I am still without a router,so no WiFi or telephone.I have cancelled my direct debit.the whole talktalk system is based on chat lines and answer phones and messages you can't reply to.I would not recommend this company to anyone.Rating for them large minus.
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Posted 4 months ago
Good overall
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Posted 2 years ago
DO NOT ENTERTAIN THIS COMPANY, the customer care service will drive you completely nuts, hours upon hours online being transferred from one department to another, and still no further forward, they do not care, will fob you off with idle promises, they still owe me over £300.00 will I ever see that money again...probably not, go somewhere where you'll be appreciated, go through sky never had a problem with them,
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Posted 2 years ago
Great selection and communication.
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Posted 3 years ago
I have just had a long telephone conversation with a very lovely, patient lady called Sahar at Talktalk. I could not fault her help - the systems are temporarily down there so she was helping me through the procedure from memory. My problem was how to update my router to WPA2. I Got there in the end ! If you ring and get 'the ring back later, our systems are down 'etc just hang on and you will be connected to a human being! I rang at bang on opening time of 9am and got straight through. Nice to be able to give a good review, as most people only leave reviews to say they are displeased with the service. Credit where it's due on this occasion.
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Posted 4 years ago
Been with TT for about 15 years. Probably had about 3 issues. Invariably Open Reach. 1st level support poor if you have tech knowledge so forum better. Always have to renegotiate renewal so no loyalty recognition. But invariably good pricing. No better or worse than any other.
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Posted 4 years ago
I’ve been with talktalk since they started as a provider,I’ve had problems over the years just like all the other providers,but they have always been resolved to my satisfaction and I’ve always found there representative most helpful and polite,after reading these comments i feel that i was with another company,i always recommend talktalk to friends colleagues
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Posted 4 years ago
Well, I can’t complain at all. Been reading the reviews, wondering if we are in the same Company, I have had nothing but courtesy from them. Agree it does take a long time troubleshooting etc. But solution is found. Thanks TalkTalk.
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Posted 4 years ago
Great service. Excellent value for money if you choose a good deal. Great WiFi hub coverage - better than BT Smart Hub - it has limited control but is fast and stable. I recommend setting an alternative DNS to Talk Talk's to avoid outages.
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Posted 6 years ago
TalkTalk are a good shout if price is an issue - they're pretty cheap, but they also get pelters for their customer service.
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Posted 11 years ago
TalkTalk is rated 1.2 based on 1,554 reviews