TalkTalk Reviews

1.2 Rating 1,404 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,404 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 14th December 2023
Aleksandras
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 19th September 2023
Anonymous
TalkTalk 1 star review on 15th July 2023
Zac
TalkTalk 1 star review on 12th February 2023
Anonymous
TalkTalk 1 star review on 13th January 2023
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
The worst broadband company ever! Do not make the same mistake I did and join some other company, whatever pound you can save with them it will not be worth it. I had been for mora than a year with constant drops in my internet, I reported this and said that it was very likely the router starting to fail. The would just make me go round in circles doing some very time consuming diagnostics for nothing, as not until the router was fully gone and had no internet for 2 days they wouldn't agree to send me a new one. Not only this, but they said they would send and engineer to fix it to then discover this was never booked so one day without internet became 3 days. After this I said I would leave TalkTalk and move to another company, they managed to convince me to stay and said that there is this special "loyalty number" I could call for now on where they just send you a new router without barely asking anything. This I thought was incredible, as apparently, they do discriminate between their own clients. They make you go through a very long, unnecessary and impossible to stand process when you have internet issues, but then if you have threatened then to leave they give you this "fast track" number to get things done quickly. Why no just give a nice service ane costumer service in the first place is you hace been a loyal costumer from the beginning? Why have to suffer what I had to suffer of a whole year with constantly dropping line, 3 days of no internet and so much wasted time in the phone for costumer service? But the unprofessional attitude of this company doesn't end here The router was replaced and I had internet for literally 2 days before the router started failing again and then had no internet once more, my guess, this replacement router wasn't new and was a second hand or repaired one. I said that was it and was going to switch companies once and for all as this was not acceptable. I called this loyalty number to report the issue and the answer from the lady was "I can send you a new router right now if you stay with us if not I need to pass you with normal costumer service and have to go through the whole process again to get a new router", amazing. I refused to stay with them as this was now becoming something of a joke, so I had to be on the phone 1 whole hour during working hours and is the only times you can call and argue quite badly (otherwise it would have been 2h on the phone) to get a new router sent. They finally agreed to book me an engineer to replace the router for the next day, and this appointment was cancelled by them few hours before the appointment on a Saturday so I had to wait all weekend with no internet until a nee appointment on Monday. This is absolutely unbelievable. This whole things has caused my levels of stress and anxiety to go off the roof. Bad service, really cheap dodgy hardware and the most unbelievably unprofessional costumer service to. PLEASE, DO NOT GET INTO A CONTRACT WITH THIS PEOPLE FOR YOUR OWN SAKE AND MENTAL HEALTH.
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Posted 4 days ago
Customer service place on hold for over an hour just to run through the same tests. I will not be renewing my contract with Talk Talk.
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Posted 5 days ago
the worst experince in my life the charge extra money for not doing servise looks like scam i dont sugest anyone this company
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Posted 1 week ago
Worst customer service you will find ANYWHERE. Constantly put on hold and told “I’ll just have to ask my line manager”, who never actually sorts anything. Very few English people in the call centres, mostly immigrants who I should imagine are illegal. Absolute farce of a company.
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Posted 1 week ago
was left with no internet for two week and been waiting since 17 September 2023 for a manager to call me back but they never do and when you contact them again they make out they called you when they don't call you and all the staff are rude toward you speak to you like your something they walked on
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Posted 2 weeks ago
disconnects every 20 mins, download speed usually less then half of what was guaranteed
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Posted 2 weeks ago
dishonest + annoying
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Posted 2 weeks ago
money grabbing. dishonest sharks. avoid at all costs
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Posted 3 weeks ago
Dorothy I had a debt, a fine for early cancellation, which I paid 2 weeks ago. All the time after payment it shows me that it has not been paid. Talktalk will not allow me to renew the package again, nor will it allow me to take broadband from another provider. I am convinced that with such a non-serious attitude and transport was treated irresponsibly, so a lot of people would die. I am not in favor of the fact that the customer is always right. Here the fact has already set in that a person no longer has the right to anything.
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Posted 3 weeks ago
yes I have
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Posted 3 weeks ago
Worst service ever had in my life taken two and a half weeks to get a engineer booked to come out took that long to even get to speak to anyone and then yesterday he doesn’t even show up and I get a call from his offices saying he needs a parking permit when I have them and he didn’t even arrive I have cameras outside my home proving he never showed up and I called them 7 times and they have technical faults on their lines what a surprise I rea arranged my whole day couldn’t go to work and he doesn’t show up so I lose a days salary and I’m told if I’m not home they would charge me £75 the audacity of it all makes you laugh so will you be knocking £75 of my bill and reimbursing me my days wage as he didn’t turn up?
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Posted 3 weeks ago
Hi well been threatened by TalkTalk if I cancel they will cancel the complaints. If I cancel I’ve got a pay six month even though they lied. Not sent an engineer and lied yet again whether they could send somebody else out. Thank you TalkTalk great service not be using you again.
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Posted 3 weeks ago
To all potential talktalk victims beware of 5 star reviews, on trustpilot none have been ticked as useful,makes you ask how real they are,where as the 1star reviews keep highlighting the same problem over and over again......
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Posted 4 weeks ago
Having waited 4 days for talktalk to fix the phone cable I accidentally pulled out of the junction box coming into my house I am getting nowhere. Despite telling them the issue they insisted on doing line checks and sending an engineer to assess the outside of my property when I had stated 6 or 7 times the issue was the phone cable I'd pulled out. The openreach engineer has been helpful and tried to visit my property on the day it happened but talktalk will not book me an appointment in and are insisting on sounding several hours asking questions about what is damaged despite clear explanation. I have sent them an inage of the pulled out telephone line and they finally sent me an appointment for in 2 days time. Would not purchase from them again.
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Posted 1 month ago
Corrupt zero review shut down avoid buyer beware at all cost.
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Posted 1 month ago
What a stupid provider this is. I booked in advance for broadband setup in my new apartment I was going to move into. I waited in my new apartment for 11 days without internet for the router to arrive and get installed on the 12th day. When I didn't receive the equipment delivered to me on the 11th day, I chatted with the lame chat customer care and they informed me, "Oh the engineers can't visit you, I'll have to wait 10 more days to receive the next update!" Amazing!! Take a bow! 👏🏻👏🏻👏🏻 You win the award for Biggest Unprofessional of the year. I wish I knew this beforehand so I never sign up with this incompetent provider blaming it all on openreach. They've just wasted my time and impacted my work. I've now booked with BT with a confirmed date for next week instead of going ahead with these clueless bunch of people who don't know what they're doing!
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Posted 1 month ago
Avoid at all costs - a&;5 customer service and absolutely zero star service and
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Posted 1 month ago
Dreadfull rip off
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Posted 1 month ago
Talk talk told me prices are increasing.. mine is already WAY higher than they advertise and the speeds are VERY SLOW I rang them on chat and gave them my name phone number and email address but they couldn’t find my speeds or even my account
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Posted 1 month ago
This is the most inept internet provider out there I have waited 5 days to get a connection only to be told I have to leave it over the weekend , their excuse is they can’t configure the modem, after 9 hours of calls to customer services I landed up losing my cool , one of the most shocking experiences I have ever had , all calls go to Lahore India do understanding the operative is virtually impossible,, I would say avoid at all costs even just for your sanity ,,, shocking provider ,, AVOID AVOID AVOID !!!!!!!!!!!!
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Posted 1 month ago
TalkTalk is rated 1.2 based on 1,404 reviews