TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,622 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since TalkTalk making me phone them to cancel my contract (we're moving) I'm spending the 53 minutes and counting letting everyone know just how bad their service is. Customer for more than five years and this is how they treat you, wasting my life just to give them a chance to sell me something they know I don't want.”

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Posted 5 days ago

“I’ve just been on hold to talk talk with 4 different people across 45 minutes, with no solution presented to me, I paid a £45 cancellation fee, having paid £55 per month for WiFi for 5+ years, which I thought meant I was finished my contract. I then get debt collectors chasing me 3 months later for £65 as apparently I hadn’t paid my further month (that they were supposedly providing services for). Its totally outdated and not customer facing and I will never use them or recommend them!!!”

Helpful Report

Posted 5 days ago

“I have been a customer with TalkTalk for 8 years, but their recent customer service and business practices are a absolute disgrace. They completely failed to honor our agreement: after agreeing on a new contract for £12/month, they failed to carry out the installation as scheduled and then randomly generated a bill for £27. Charging customers arbitrary amounts for services they never even provided is completely unacceptable. Getting in touch with their customer service is a nightmare. Agents do not listen to what the client is saying, completely ignore customer needs, and blindly copy-paste standard scripts instead of solving real issues. It took endless back-and-forth and mentioning formal complaints to Ofcom just to get them to escalate their own mistake to the Complaints Management Team. After 8 years of loyalty, I am completely disgusted by the lack of competence, broken promises, and terrible communication. I strongly advise everyone to stay away from TalkTalk.”

Helpful Report

Posted 3 weeks ago

“1 star because i can't give them minus 5 - My elderly parents were signed up to fibre broadband on their own doorstep, for a service they didn't need or ask for. The internet worked for about a day and a half before it stopped completely, leaving them unable to do their usual online food shop (they're not steady on their feet, so this meant paying for taxis to the supermarket) or order a repeat prescription. They aren't technically minded and couldn't get through to a real person on the technical line. My sister, who lives hundreds of miles away, eventually got through but was told nothing could be done without someone on site to check the router. My parents can't do that themselves. Worse, I later found a direct debit had been set up on my mum's account that she had no knowledge of and never knowingly agreed to. When I called myself, I was cut off twice, including once after being told an engineer was being arranged. I cancelled well within the 14-day cooling-off period. TalkTalk still tried to charge an early cancellation fee, the promised returns bag for the router never turned up, and a promised call-back from a senior manager never happened. They then kept chasing my 84-year-old mum for £240 despite the cancellation. Avoid, and if you have older relatives, be very wary of anyone from this company on the doorstep. That was mid June, they've still not sent the returns bag. repeatedly tried to call, email and text my mum while she was at my dads bedside in hospital and are now trying to bill for £240 still. Disgraceful company”

Helpful Report

Posted 1 month ago

“Very poor customer service. My broadband was unavailable for over 20 days, yet I was still charged for the service. TalkTalk also took an unjustified £75 "missed engineer appointment" fee from my account, even though no engineer attended my property. It is unacceptable to take payments for services that were not provided. My complaint is still unresolved, and I cannot recommend TalkTalk based on my experience.”

Helpful Report

Posted 1 month ago

“Keep cutting my elderly mother off! They take the bill is always paid by direct debit and she needs the phone… not the first time this has happened. Worst company I’ve ever had to deal with”

Helpful Report

Posted 1 month ago

“After years of solid internet connection, I recently needed TalkTalk's help for the first time as I was experiencing an ongoing connection drop-out issue. Almost a month later and it's still not resolved. Warning: If you use TalkTalk, pray you never need their customer service.”

Helpful Report

Posted 2 months ago

“14 years of loyalty ruined by Lyra, but saved by Suver! I have been a loyal customer with TalkTalk for nearly 14 years. Recently, my contract ended and my bill jumped to £39. When I called to discuss this, an agent named Lyra from the Customer Loyalty department was incredibly rude. She kept cutting me off, and when I asked for a manager, she offered a transfer and then deliberately hung up the phone on me. The irony of an agent from the "Loyalty" department treating a 14-year customer this way is shocking. TalkTalk has no problem calling my phone repeatedly for marketing, but when it’s an important contract update, they bury it in a single email among thousands of spam emails. However, I called back and spoke to an agent named Suver, and he was absolutely incredible. Suver was wonderfully kind, listened to all of my worries with genuine empathy, and immediately helped me raise a formal complaint. Suver is the only reason I have decided to stay with TalkTalk for now. He deserves 5 stars for his excellent service and appreciation for long-term customers. TalkTalk management needs to reward Suver for saving a customer, and seriously address Lyra's unacceptable behavior.”

Helpful Report

Posted 2 months ago

“Would not tell me if my area had a fault. Cannot tell GDPR information from freedom information.”

Helpful Report

Posted 3 months ago

“I been with them for long 6 years & my internet a very months no internet really bad”

Helpful Report

Posted 3 months ago

“Poor customer service one cancellations I spent 10hr. I cancelled and they rejected next day my cancellation OMG. Pls do to spend money on them.”

Helpful Report

Posted 4 months ago

“I could spend a couple of hours detailing my experiences with TalkTalk but no-one would believe me, so I will not waste my time.”

Helpful Report

Posted 4 months ago

“I have been with Talktalk for years and tolerated poor customer service throughout. I have recently moved and this proved the final straw resulting in me cancelling the service. Without boring you, it involved hours online, hours on the phone, service staff hanging up, promised calls never happening, not being able to send emails, being passed to 4/5 members of staff per call, each time saying they were sorry for the poor service provided, and finally being told I'd decided to end the service rather than Talktalk making it impossible to suffer their service anymore. Please, please, please do not ever let yourself be lulled into taking out a service this company. Try one with a service centre closer than the Philippines.”

Helpful Report

Posted 5 months ago

“Been trying to get full fibre from TalkTalk for last 4 months. Open reach notified me 4 months ago it was now available. They even list TalkTalk as an installer.,We have been a customer of there’s for over 20 years. Tried web chat on a number of occasions they just look at a list & say it’s not available. Sent emails it no better even sent screen shots from open reach web site to say it’s available. Left bad reviews on trust pilot. Nothing changes. My contract runs out in the near future .They give me little option but to leave. They do not want the business. They certainly do not deserve our support. Customer service is abysmal.”

Helpful Report

Posted 5 months ago

“Very disappointed with the overall experience. The customer support was poor, service quality was not up to expectations, and the response time was far too long. Considering the high rates charged, I expected much better professionalism and efficiency. Unfortunately, I cannot recommend this service based on my experience.”

Helpful Report

Posted 6 months ago

“My contract ended and TalkTalk increased the price from £30 to £40 per month. I then received an email stating the price would increase again. Because of this, I decided to switch provider. TalkTalk were unable to offer me a better deal, so I moved to another provider with much better reviews, a significantly faster connection (500 Mb vs 150 Mb), a lower monthly price of £26.50 and a £100 voucher. Since cancelling, I have received repeated retention calls. I clearly explained that my decision is final and asked not to be contacted again, but the calls continue. During one of the calls I requested my final bill to be sent by email and was told this was not possible, which is unacceptable. Customers should not be pressured or misled after cancellation, and final bills should always be provided in writing. Very disappointing and unprofessional behaviour at the end of the contract.”

Helpful Report

Posted 6 months ago

“Been a customer for 20 years Suddenly disconnected no notifications given My small business depends on broadband at a great inconvenience to my self I had to change providers to vodaphone broadband And very good service so far . I must add I would never use talk talk broadband again”

Helpful Report

Posted 7 months ago

“Just bad, period!”

Helpful Report

Posted 7 months ago

“Avoid!!! Avoid!!Avoid!!! Cheap overseas customer service!! Broadband installation taking 2 month!!! Have to cancel and stay without Internet.”

Helpful Report

Posted 7 months ago

“Not recommended stay away !! 😔 I have many trouble! I ordered internet but didn't receive it .TalkTalk ordered me to return the router or face a £50 fine but problem is I never received it . TalkTalk has been sending me invoices for two months for internet I don't have and never have, for breaking my contract through no fault of my own! After a month of fighting, they charged me £225, plus another bill on the way! Contacting them online and online is useless. I've tried every single one, and phone contact is even worse! No one knows what's going on. No one understands what you saying. When I was thinking my contract is cancelled a few days later, it turns out the contract hasn't been terminated, and it keeps repeating itself. I can't stand to fight them anymore; I'm in contact with them every day! It's a disaster how they treat people!!!!”

Helpful Report

Posted 7 months ago

TalkTalk is rated 1.2 based on 1,622 reviews