Name: TalkTalk
Rating: 1.19

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

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Posted 13 hours ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

Helpful Report

Posted 13 hours ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

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Posted 13 hours ago

“Worst customer service I have ever experienced, they told lies and didn't do anything until I made a complaint. I can't wait for my current contract to end.”

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Posted 4 days ago

“I've paid to end my contract early. If you like unreliable Internet and customer service that's an experience you won't forget then this is the company for you. Never ever again will I go with these.”

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Posted 1 week ago

“30 Days Without Proper Internet – No Accountability We lost all internet access completely, followed by a degraded connection running at around 4 Mbps download and 0.2 Mbps upload — totally unfit for business use. Despite testing at the master socket with no internal issues, TalkTalk immediately implied the fault was ours and said we could be charged £166 for an engineer visit. We are using their router, their standard setup, and nothing has been tampered with. The fault clearly lies on the external Openreach line — possibly weather-dependent. It has now been over 30 days. We are stuck in a loop of generic, copy-paste emails every 48 hours. No real investigation, no escalation, and no resolution. We’ve had to buy a SIM card router just to keep our business running. We’ve asked for clarity, for escalation, and for basic fairness — but all correspondence is via offshore call centres who are unable to act. Avoid TalkTalk Business at all costs. No urgency, no ownership, and zero regard for small businesses relying on a stable connection.”

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Posted 1 week ago

“Terrible customer service. Talked to 4 different people on 3 days for 3 hours in total and everyone is incompetent and they keep making mistakes on the contract. The last person hung up on me when she was bored with cleaning the mess her colleagues made.”

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Posted 2 weeks ago

“I shall be moving on from TalkTalk. Here are the reasons why. Main reason, they are no longer the cheapest. PlusNet offer 900Mbit/s for the same money I pay for Fibre 150 with TalkTalk. Absolute shambles. I've been with them nearly 20 years beacause they were somehow always cheaper. And also I couldn't get any better as Virgin or YouFibre were not available to my area. Other than that cusomer service very bad, need to really force them to do something. They act like its coming out their wages if they help you.”

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Posted 2 weeks ago

“You can't get rid of them. I am a disabled customer on benefits having suffered with cancer. My contract expired and I couldn't afford the service so asked them to cancel the service. I'm 3 months in and still getting bills with a late payment charge. This company is a parasite that feeds on the vulnerable and won't let go. Please cancel everything with them. Let them know it's not right”

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Posted 2 weeks ago

“My mother in law is in a hospice so my wife and I have stopped the talk talk service to her home, Talk Talk are aware of this but their loyalty team keep calling my mobile to speak to her, the last man to call wasn’t interested in the reason why he couldn’t talk to her in person stating that he can’t talk to me even though they have had proof that I am power of attorney for my mother in law. They are also bombarding my email account with offers to reinstate the service! This is adding to the stress of a very difficult time for us!!!”

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Posted 2 weeks ago

“Chat box is a nightmare..no one seems to know what is going on. Been passed to different agents. Trying to cancel broadband is impossible. Took 1 hour yesterday to try to get a prepaid bag for an obsolete router. When they say they are 'looking into it' I think they are really looking into space”

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Posted 3 weeks ago

“2 days after activation talk talk attempted to take unauthorised payment from my bank account. Instead of the agreed date.”

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Posted 1 month ago

“I had very bad experience with them.I have used theire service for nearly 2 years with no issues. However,contacting them for anything is a nightmare.You will be put on hold for ages.And you will be asked to speak to a lot of people if you want to cancel or change your connection.Very bad service.”

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Posted 1 month ago

“Very hard to speak to someone when contacted them to cancel my broadband,which was extortionate and poor quality. Was told I have to send an 8 year old router back or I could get charged for it. Even when I told them I already had new broadband they tried to get me to stay with them”

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Posted 2 months ago

“I cant even get anyone to talk to in thi company I regret joining .they didnt even send an email to confirm my order”

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Posted 2 months ago

“Appalling customer service. Incompetent, inept and useless. My complaint for 6 years of collected payments from my deceased late aunt despite notification from probate solicitors at the time, was escalated to CEO office. Letters and emails go ignored for months at a time and the matter remains unresolved 9 months later. No point even trying. Have no choice now but to refer to CISAS. Just awful.”

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Posted 2 months ago

“The worst, most useless, most inefficient company that I have ever dealt with.”

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Posted 2 months ago

“Had to leave talktalk as I was left with no Internet for 24 hours no compensation was offered but because I left early for "poor Internet service" (which has been happening for years) they have now left me with a final bill of over £200 and now im getting threatening letters to pay it. This is having a major impact on my mental health and my sons who also has asd. They are very rude and dont have an ounce of compassion whatsoever.”

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Posted 2 months ago

“They knew my mother was confused and vulnerable and still cut her house phone oo as the payment was 2 weeks late. No reminder I deal with her finances and they were willing to take payment from me last time and this time but refused to take.my phone number and apparently the system generates a cut off. I was trying to make sure they got paid She can't be left without a phone,they can take.money from me but I have to fill in a lasting power of attorney form to get a reminder!what happened to customer service and supporting vulnerable people?not impressed.”

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Posted 2 months ago

“Terrible Service Terrible Service – Charging for 6 Months Without Providing Broadband! I've been paying £26 per month for the last 6 months, yet TalkTalk has not provided any service at all! Every attempt to contact them has been a nightmare. Customer service is useless – They ask for a PIN code and phone number, only to respond with "we are closed now." Live chat is a joke – You wait for over an hour, only to be told that their tests show "everything is fine" when clearly, I have no internet at all! Impossible to book an engineer – Even when I try to escalate, they make it extremely difficult to get a technician out to fix the issue. I’ve been paying for nothing for half a year, and TalkTalk refuses to acknowledge the problem or provide a solution. Avoid this company at all costs!”

TalkTalk 1 star review on 29th March 2025

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews