Name: TalkTalk
Rating: 1.19

“Shocking poor customer service in relation to TalkTalk Mail Plus account with 5 family mailboxes and now breach of contract. I pay annually £50 to retain 5 TalkTalk email addresses carried over from being in use for many years whilst a broadband customer. Four weeks ago told by TT email to sign up to Everymail or would lose ability to send emails by 28th July 2025 and complete email deletion a few weeks later. To cut a long story short after 4 weeks of messaging TT, 3 formal complaints including one to their CEO, 60 TT community interactions with TT agents, 3 complaints manager phone calls they have finally stopped my email sending on 4 out of 5 email addresses and have admitted they should never have done so. However they also have informed me that they cannot reinstate those email addresses. they have mixed up my old broadband account with my 2023 Mail plus account, I told them weeks ago about this and every promise of sorting it our before deadline passed without them stopping the blocking. Nearly 20 years of being a TalkTalk customer and they have doen this to me and others who also should never have been blocked, the TT community forum is full of customers who are blocked whilst still being paying customers.”

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Posted 2 months ago

“Incompetent! They allow some 3rd party to cancel my service! Some a*hole frm xln got in touch with talktalk and cancel my service! How in the hell can someone other than the account holder able to cancel services on behalf of the account holder?!? That is the highest level of breach of trust! Vastly inefficient and highly unreliable! I was with them for 5years and i am without connection now!”

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Posted 2 months ago

“Although individuals tried to be helpful when we had an issue with our landline, no one was able to resolve the problem, and worse again, they claimed that we had cancelled the engineers appointment (when we hadn't)and then charged us for it. If it weren't for a hefty termination fee I would immediately cancel our contract.”

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Posted 2 months ago

“rubbish broadband.”

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Posted 3 months ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

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Posted 3 months ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

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Posted 3 months ago

“Worst customer service I’ve ever seen, VERY unreliable, talk talk ADMITTED the problem we were having was their fault, and to fix the problem it would take 5 days. We are having to use mobile data in the mean time which costs a lot of money to use, I’m so glad my parents don’t work from home because they do they would be losing 5 days worth of money. please, if anyone is thinking of switching broadband, NEVER come to talk talk.”

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Posted 3 months ago

“Worst customer service I have ever experienced, they told lies and didn't do anything until I made a complaint. I can't wait for my current contract to end.”

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Posted 3 months ago

“I've paid to end my contract early. If you like unreliable Internet and customer service that's an experience you won't forget then this is the company for you. Never ever again will I go with these.”

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Posted 3 months ago

“30 Days Without Proper Internet – No Accountability We lost all internet access completely, followed by a degraded connection running at around 4 Mbps download and 0.2 Mbps upload — totally unfit for business use. Despite testing at the master socket with no internal issues, TalkTalk immediately implied the fault was ours and said we could be charged £166 for an engineer visit. We are using their router, their standard setup, and nothing has been tampered with. The fault clearly lies on the external Openreach line — possibly weather-dependent. It has now been over 30 days. We are stuck in a loop of generic, copy-paste emails every 48 hours. No real investigation, no escalation, and no resolution. We’ve had to buy a SIM card router just to keep our business running. We’ve asked for clarity, for escalation, and for basic fairness — but all correspondence is via offshore call centres who are unable to act. Avoid TalkTalk Business at all costs. No urgency, no ownership, and zero regard for small businesses relying on a stable connection.”

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Posted 3 months ago

“Terrible customer service. Talked to 4 different people on 3 days for 3 hours in total and everyone is incompetent and they keep making mistakes on the contract. The last person hung up on me when she was bored with cleaning the mess her colleagues made.”

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Posted 3 months ago

“I shall be moving on from TalkTalk. Here are the reasons why. Main reason, they are no longer the cheapest. PlusNet offer 900Mbit/s for the same money I pay for Fibre 150 with TalkTalk. Absolute shambles. I've been with them nearly 20 years beacause they were somehow always cheaper. And also I couldn't get any better as Virgin or YouFibre were not available to my area. Other than that cusomer service very bad, need to really force them to do something. They act like its coming out their wages if they help you.”

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Posted 3 months ago

“You can't get rid of them. I am a disabled customer on benefits having suffered with cancer. My contract expired and I couldn't afford the service so asked them to cancel the service. I'm 3 months in and still getting bills with a late payment charge. This company is a parasite that feeds on the vulnerable and won't let go. Please cancel everything with them. Let them know it's not right”

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Posted 4 months ago

“My mother in law is in a hospice so my wife and I have stopped the talk talk service to her home, Talk Talk are aware of this but their loyalty team keep calling my mobile to speak to her, the last man to call wasn’t interested in the reason why he couldn’t talk to her in person stating that he can’t talk to me even though they have had proof that I am power of attorney for my mother in law. They are also bombarding my email account with offers to reinstate the service! This is adding to the stress of a very difficult time for us!!!”

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Posted 4 months ago

“Chat box is a nightmare..no one seems to know what is going on. Been passed to different agents. Trying to cancel broadband is impossible. Took 1 hour yesterday to try to get a prepaid bag for an obsolete router. When they say they are 'looking into it' I think they are really looking into space”

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Posted 4 months ago

“2 days after activation talk talk attempted to take unauthorised payment from my bank account. Instead of the agreed date.”

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Posted 5 months ago

“I had very bad experience with them.I have used theire service for nearly 2 years with no issues. However,contacting them for anything is a nightmare.You will be put on hold for ages.And you will be asked to speak to a lot of people if you want to cancel or change your connection.Very bad service.”

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Posted 5 months ago

“Very hard to speak to someone when contacted them to cancel my broadband,which was extortionate and poor quality. Was told I have to send an 8 year old router back or I could get charged for it. Even when I told them I already had new broadband they tried to get me to stay with them”

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Posted 5 months ago

“I cant even get anyone to talk to in thi company I regret joining .they didnt even send an email to confirm my order”

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Posted 5 months ago

“Appalling customer service. Incompetent, inept and useless. My complaint for 6 years of collected payments from my deceased late aunt despite notification from probate solicitors at the time, was escalated to CEO office. Letters and emails go ignored for months at a time and the matter remains unresolved 9 months later. No point even trying. Have no choice now but to refer to CISAS. Just awful.”

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews