When will you receive compensation When will you receive compensation When will you receive the compensation due to you. TalkTalk joined 1 April 2019 (restrictions apply for customers not on the Openreach network) Providers that signed up to the scheme will provide compensation for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Problem As a landline or broadband customer, you would be entitled to compensation if… Amount of compensation Delayed repair following loss of service Your service has stopped working and it is not fully fixed after two full working days. £9.98 for each calendar day that the service is not repaired Missed appointments An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. £31.19 per missed appointment Delays with the start of a new service Your provider promises to start a new service on a particular date, but fails to do so. £6.24 for each calendar day of delay, including the missed start date. The scheme covers all residential fixed broadband and landline products. Compensation should be paid no later than: 30 calendar days after a delayed start of a new service is resolved or the service is cancelled; 30 calendar days after the loss of service is resolved or the service is terminated; 30 calendar days after the date of the missed appointment. Unless you agree otherwise, compensation will be a credit on your bill. The credit will appear on your account within the timeframes above but may show on your bill at a later date. Your provider can offer you alternative forms of compensation of the same or higher value, as long they make you aware of how much you could receive in the form of a credit on your bill.