TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,566 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a shell broadband customer paying £32 31 a month. Talk talk are now my broad band provider without my permission upping my bill to£32 39. They are a complete rip off company so if you want to be ripped off beware.”

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Posted 11 months ago

“Again appalling company it's supposed to be a communication company”

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Posted 3 years ago

“Ridcular just set fire to your money at least you see flame this is a joke avoid at all cost”

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Posted 3 years ago

“Ridcular just set fire to your money at least you see flame this is a joke avoid at all cost”

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Posted 3 years ago

“good service but they increase tariff in the middle of the contract”

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Posted 4 years ago

“Absolutely appalling, slower than an asthmatic slug carrying two very heavy bags of shopping.”

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Posted 4 years ago

“The Internet access is probably similar in quality to other providers and is certainly cheaper. However if one needs to solve any problems or make any arrangements then it will have to be done via a call centre in India (to judge from the accents). This is horrendous! I took to timing and adding-up my phone calls and found it had taken over 7 hours to get one matter to completion. Granted the calls were free and I no longer have to earn my living. Now I no longer use Talktalk as my ISP - I am willing to pay 40% more to avoid having such frustrating experiences again. The operators are polite but they read from set scripts until they finally pass you to their "superior". Then the whole process repeats again and again and again until you finally reach someone with the power to act. Sadly they then make errors like misquoting the problem or passing it to the wrong people. Then you have to begin again.”

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Posted 5 years ago

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Posted 5 years ago

“Decent price and good internet speed, however when I've had an issue the customer service was ridiculously bad. They tried to charge me £40 for an engineer to visit to fix an issue with their box as they can 'no longer send an engineer for free' even though the tv box was faulty. Eventually resolved after 45 minutes on their internet chat, followed by a 45 minute wait to speak to a manger and a further 40 minutes of diagnostic checks.”

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Posted 6 years ago

“Been with TalkTalk for several years now. In terms of price, I think they are hard to beat. In terms of customer service, they are apalling. I feel sorry for the call centre staff as they have to say what they are told, and handle irate cutomers without, generally, having the knowledge or ability to do so.And all in a second or third language. I renewed my contract in January, after many, often conflicting, conversations. Today, I received my first invoice under the new contract...I have been charged an additional £4;00, for TV. this is an old old box that I didnt ask for and don't want. When I queried the charge, I was told that it was for "multi room TV", which I dont have. It seems that all existing customers were charged this in February. Who Knows, who cares, its a company that seems hell bent on self distruction”

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Posted 6 years ago

“I think .bt uk might have the worse customer service than TalkTalk 1h on the phone, nothing sorted!”

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Posted 11 years ago

“Just when you think the customer service at talktalk can't get any worse, they prove you wrong. Unbelievable incompetence!”

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Posted 11 years ago

“Just when memories of BT in '80s were fading, discovery that the poor customer service mantle has been donned by TalkTalk. disappointed”

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Posted 11 years ago

“I would say the same about talktalk. Terrible customer service though. The were cheap xD”

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Posted 11 years ago

“TalkTalk customer service is none existant. Should've signed with BT”

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Posted 11 years ago

TalkTalk is rated 1.2 based on 1,566 reviews