The Internet access is probably similar in quality to other providers and is certainly cheaper. However if one needs to solve any problems or make any arrangements then it will have to be done via a call centre in India (to judge from the accents). This is horrendous! I took to timing and adding-up my phone calls and found it had taken over 7 hours to get one matter to completion. Granted the calls were free and I no longer have to earn my living. Now I no longer use Talktalk as my ISP - I am willing to pay 40% more to avoid having such frustrating experiences again. The operators are polite but they read from set scripts until they finally pass you to their "superior". Then the whole process repeats again and again and again until you finally reach someone with the power to act. Sadly they then make errors like misquoting the problem or passing it to the wrong people. Then you have to begin again.