TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,500 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service ever! I called 4 times to cancel my contract. The asian agents have no clue about what we are talking about, they act like robots! No professionalism and they say they cancel tour contract but actually they don’t do it. No recorded calls as they say and you have no option to speak woth a supervisor even if you request this. I will never sign with them again.”

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Posted 3 months ago

“Just like to agree with all the reviews about Talk Talk. Leaving them after 6 months of a 18 month contract (got transferred from Shell in the buy out) Have not had broadband due to a fault on the Openreach line for 2 months. Other providers in my area fixed the problem in 7 weeks less. Customer services are appalling (and based abroad - serious communication barrier) Difficult to contact through all forms, and not helpful when you do speak to someone. After a heavy early termination exit fee, i will be so glad to be with another provider in a month. Look at the Ofcom data on their performance if you don't believe me! :( Avoid like the plague.”

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Posted 3 months ago

“bsolutely shocking company & customer service! internet connection is absolute terrible, i am now on day 10 without internet and apparently wont have an engineer out for another 2 days.. i had a time slot booked to speak to the complaint team which they didn't actually bother to attend. want £196 to cancel a contract for services they cant provide, would absolutely avoid at all cost their customer service is an absolute joke !! no urgency or care to fix anything or help”

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Posted 3 months ago

“Appalling customer service no one takes responsibility - avoid - impossible to complain the CEO needs to take action and improve — bring the call centre back to Uk so at least you can understand what’s being said”

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Posted 3 months ago

“Rude customer service agent who could not get off the phone quick enough. Disinterested in my complaint and obviously working from home as continual noise of children in the background made a two way conversation difficult. Half a star would be more than adequate for this service.”

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Posted 3 months ago

“Appalling customer service, absolutely terrible with faults and time wasting of being on hold for hours. Been with them for years but only find ou how bad they are when it doesn’t work”

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Posted 3 months ago

“I wish I could love 0*. Appalling service. The team actually lie to you and promise you things that aren't possible. Then you speak to someone else and they say yes this is a lie. Its really not good and there's zero apologies. You will waste time trying to explain and the person on the phone will pass you to someone else. This happened around 5 times on 3 different calls. AVOID!”

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Posted 4 months ago

“Dreadful service, poor broadband and they charge for an engineer that couldn't fix the problem.”

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Posted 4 months ago

“At the beginning of May our Broadband service with Talktalk stopped working - since then we have had 4 to 5 visits by openreach engineers and two and a half months later we are still without a service they are continuing to charge us for. The service is absolutely appalling. Due to their lack of ability to provide a service I cancelled. Only to be told they will hold us to contract l, no one in their company will escalate or understand our problem. To be massively avoided.”

Helpful Report

Posted 4 months ago

“I not had no Internet for six days and it’s the seventh day today still got no Internet so I’m going to put in for Conversation from Talk Talk and a discount then I will leave this Company and go to somebody else as I been with TT for just over 2 years now to me it’s not on”

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Posted 4 months ago

“Why have.my you got a phone number and why have you overcharged me”

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Posted 4 months ago

“My account was previously with Shellenergy and this was migrated on 11/07/2024. I had an email from you asking me to register my account.l have been unable to do this even after an online chat with someone.”

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Posted 4 months ago

“They charged me £75 for the engineer visit and he was not able to resolve my internet issue. After his visit my internet was still not working. after disbute they only refunded me £50. i will never recommend this broadband service because they charge you when they are not able to provide any solution or resolve your internet issue. Very disappointed with there services and will definately not renew my contract with them.”

Helpful Report

Posted 4 months ago

“I was a shell broadband customer paying £32 31 a month. Talk talk are now my broad band provider without my permission upping my bill to£32 39. They are a complete rip off company so if you want to be ripped off beware.”

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Posted 4 months ago

“I cancelled only to be continually charged which became a default Worst company Michael”

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Posted 4 months ago

“For Months I've had problems with my landline. TalkTalk eventually sent out an engineer, who confirmed the problem wasn't my end. The then sent an OpenReach engineer who confirmed that, and did some work at the exchange. Next TALK TALK TRY TO CHARGE ME £75 FOR THE ENGINEER! It's a pity I can't give them no stars!”

Helpful Report

Posted 4 months ago

“Don’t use - appalling customer service. It’s virtually impossible to speak to a human being, and when you do have an issue you will be passed through several teams on WhatsApp before they can help you. They actively refuse to facilitate a call when you finally do speak to someone on WhatsApp as they ‘can’t offer that service’ We placed an order and after nearly a month of waiting and chasing them, the order did not progress. It was also a nightmare to gain any updates as they did not provide an order number or account number, and when I asked for this they were ‘unable to provide it at this time due to security reasons’ (I’m the account holder?). When I finally managed to find someone who could cancel it for me this was done swiftly thankfully, though when I requested this be escalated to a formal complaint the response was that they had closed my complaint as the issue was now rectified - so I assume because I was no longer a customer and I’d cancelled having wasted a month waiting for them to deliver, there was no longer an issue with their service? Awful - use someone else.”

Helpful Report

Posted 4 months ago

“On 3 June my land line went down.Despite suggesting to Talk Talk they should perhaps contact Open Reach in case it was a problem outside the house, they did not bother.It was obvious that nobody at TT had the faintest idea how to solve our problem.We were sent a micro filter! Eventually after a lot of toing and froing someone at TalkTalk with a bit more sense contacted Open Reach .Result a 20 yard trench dug in the pavement to correct two breaks in the cable.I had no land line for 28 days.”

Helpful Report

Posted 4 months ago

“Terrible customer service and website. Payment wasn't taken out of bank so internet was cut off, tried numerous times to pay online but their website was timing out and it couldn't be refreshed. Phoned customer service who's phone lines are terrible and couldn't even take a phone number after repeating it 6 times and after they said they'd ring back they never did. Tried paying online and was finally successful, payment taken out of bank but still saying it was unpaid! Utter shambles.”

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Posted 4 months ago

“They promised gift card to sign up but the sails man lie. I have been ripped off. sent email after email. you get an automated answer or nothing back at all. iv spent hours on the phone to complaints. they say we will sort it out for you or keep trying. But nothing happens As for connection, internet and phone were off this morning.”

Helpful Report

Posted 4 months ago

TalkTalk is rated 1.2 based on 1,500 reviews