TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,554 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“was with TalkTalk for several years and when I moved house in December I tried to move my contact over. Was told that would be fine- take the old router and an engineer would be out the day after we moved. Engineer came but couldn’t complete the job. Promised to come back the next day and didn’t. So hard to get through anyone at TalkTalk. Eventually I was offered another date but had to wait 14 days. I received no confirmation and so the day before I called TalkTalk (bear in my it’s 45mins+ ordeal anytime you have to call them) and was told engineer had cancelled. Nobody was going to tell me it seemed!? Had to wait 3 more days. Engineer came, said all was working. It didn’t work. Online chat with TalkTalk (another 45m gone). Assured it was updating and would work after midnight. Amazingly, it didn’t. Another online chat (60m+) and eventually I was told a) I am disconnected and my account isn’t active b) it’s not possible to use my old router and I need to wait 14 days for a new one. At this point I gave up. Have lost hours to this and been without internet for a month. Joined sky- sorted in a week. Engineer there within 48hr even over the new year bank hol when we did have an issue getting online. Do yourself a favour- avoid TalkTalk and my recommendation goes to sky who have made them look like utter clowns”

Helpful Report

Posted 3 months ago

“Horrendous company I had no Internet connection for 2 weeks. I was promised automatic compensation which never arrived. I was overcharged on my bill. And when I asked to leave, I was told I would have to pay a penalty to leave. Please pay more and go to a reputable provider.”

Helpful Report

Posted 4 months ago

“Lies and broken promises is all I get from this shambles. I’m sick of waiting on the phone for an answer for hours on end. Three official complaints has made no difference. 3 Sep I ordered fibre 500 as an upgrade, it’s now 22 Dec and I’m still waiting, have already had 3 installation dates pass with nothing but excuses. Avoid at all costs”

Helpful Report

Posted 4 months ago

“My router stopped working on 11th of November.Talktalk have now sent out two new routers neither of them worked.They have sent out open reach engineers three times they say problem is at Talktalks end.Friday they tried to send out a fourth engineer but open reach said no as they had already identified where problem was.Talktalk did not advise me the visit was cancelled so I waited in for nothing.I have spent at least16 hours on chat lines and about four hours on the phone most of which was waiting for someone to answer the phone.40 days on I am still without a router,so no WiFi or telephone.I have cancelled my direct debit.the whole talktalk system is based on chat lines and answer phones and messages you can't reply to.I would not recommend this company to anyone.Rating for them large minus.”

Helpful Report

Posted 4 months ago

“Terrible. After years of poor service i requested to end the contract. Ending was protracted and stressful and cost me hundreds, threatening debt collectors if i failed to pay. Paid an extra 300 pounds just to get rid of them. Truly awful”

Helpful Report

Posted 4 months ago

“the customer service is non-existant to appalling. the broadband speed is slow.”

Helpful Report

Posted 4 months ago

“Your phone landline will start crackling so unable to hold conversations, wait 1hr on live chat, they'll spend 35mins "testing" the line to say it's all fine but must be something in your house, can send an engineer for £75. Awful”

Helpful Report

Posted 4 months ago

“Pray you never need help. I paid £60 a month for full fibre - a price I’d now willingly pay to never deal with this company again. After weeks of unreliable service and endless frustration, I cancelled my contract, swallowed an early termination fee, and called it money well spent to escape this circus of incompetence. Their so-called "support" is a Kafkaesque nightmare. Forget speaking to a competent human - you're at the mercy of a chat system so infuriating it feels intentionally designed to provoke a mixture of utter despair and impotent rage. I recently wasted six excruciating hours exchanging messages with 'advisers' who lied outright, provided consistently incorrect advice, and blatantly ignored my case history. Expect to repeat yourself ad nauseam, endure endless questions they’ve already asked, and watch them squirm to avoid sending an engineer - despite their evident inability to fix anything remotely. They cling to their script like it's a lifeline: “Restart your router,” they parrot, even after you’ve delivered detailed technical diagnostics proving the fault is on their end. Their entire customer service infrastructure reeks of cost-cutting at the expense of basic functionality. The message is clear: once they have your money, they couldn’t care less. If you value your sanity or require dependable internet, avoid this company as though your life depends on it - because your patience and productivity certainly will.”

Helpful Report

Posted 4 months ago

“The worst company I have made a contract with. Their WifI does not work and they will charge you every month. If you decide to cancel even after complaining for over a month, they will email you a breakage fee of £86.00. If you do not pay, they destroy your credit score. Do not let their sweet tongue lure you into making a contract with them. They are dangerous. RUN AWAY. For almost 3 months I was paying them but their WIFI was not working. As soon as I cancelled them after many complaints, they sent me a breakage fee. They sent me a message telling me I complained for only 3 weeks and not 3 months. I decided to take them to court but £89 cannot pay my day's salary. RUN AWAY BEFORE THEY DESTROY YOUR CREDIT SCORE.”

Helpful Report

Posted 4 months ago

“This is the worst company i've ever dealt with. The customer service haven't been trained properly. They set-up a contract for me and ignored it, then charged what they liked. They had no record of the contract when i phoned them. The customer service team sound half awake and put me on hold around 7 times, - on the phone for nearly 2 hours, just to set up a new contract! what a disgrace.”

Helpful Report

Posted 4 months ago

“Horrendous! Can't talk to anyone! Automated messaging and expected to spend hours of your own time doing their job and not even compensated for loss of connection for weeks at a time! AVOID!!!!!”

Helpful Report

Posted 5 months ago

“Is there a company in this country worse than TalkTalk from top to bottom. A chief Executive totally in denial of the disgracefu state of service under her leadership. Twice engineers have failed to arrive to install full fibre broadband, endless calls to get sorted twice being left on the line for just over two hours. If you are thinking to take out a TalkTalk contract you will be making a mistakes if I had an option of no stars that is what I would give. When you speak to them you get continually asked the same security questions by different people. Maybe, their service should be in the UK not South Afica where they seem to employ staff from the town ships. How in this day and age a telecommunication company a 24 hour a day service can have so many technical like continual diagnostic checks? This has now reached Mickey Mouse proportions maybe next to Snow White and the seven dwarfs in Orlando would not be such a bad place for this totally dysfunctional company. I will not be renewing my contract in the new year. Just to repeat do not make myself. And, to Toscafund Asset Management is it not about time you viewed your investment?”

Helpful Report

Posted 5 months ago

“I cannot stress enough how bad talk talk customer service has been. From call waiting 4/5 times a day to having line cut off when they can’t deal with problem, not understanding operator it goes on. No broadband on business 1 for over 3 weeks business 2 4 days. Open reach been put say its router I cannot get through now asking for ‘invoice numbers’ I am at wits end I cant run my business like this have cancelled DD to see if this will prompt any action I’m guessing it wont”

Helpful Report

Posted 5 months ago

“Worst company ever for internet please avoid at all costs absolutely useless”

Helpful Report

Posted 5 months ago

“Tried to get a simple password reset for an email account - the snag is that it is a 'mypostoffice' domain which seems to be run by Shell Energy but managed by a special migration team at Talk Talk. Sadly the support is extremely poor with advisors simply telling lies or making up bogus explanations. Avoid this company!”

Helpful Report

Posted 5 months ago

“Please be aware talktalk have been setting up direct debits without my consent they took over from shell energy and i was having nothing but problems with them in July they tried to set up a direct debit for £100 but in the name of shell energy my direct debit has only ever been £19.07 per month so my bank cancelled the new one and also cancelled the one for £19.07 to be on the safe side so that means when i cancel a direct debit only me can set a new one up but i decided to pay talktalk manually myself until my contract ends but surprise surprise on the 14th November i get an alert from my bank regarding a new direct debit and when i look it is set up by talktalk and there is my talktalk account number at the side so my bank immediately cancelles it they said this is fraud and we are going to pass it to our fraud department for further investigation luckily i get alerted when a new direct debit is set up thank god i am leaving them on the 26th November i have also reported this to the ombudsman because there is clearly someone at talktalk committing fraud so please keep checking your bank account i can see that It has already happened to other people we have all got to be vigilant of this”

Helpful Report

Posted 5 months ago

“After talk talk to over broadband the Internet has became much much worser I am play ps4 downstairs next to it and some how I still lag very much honestly don't invest in this unless ur not to fuss about internet connection expecially if u have console in your house”

Helpful Report

Posted 5 months ago

“Literally stealing money from my account without my knowledge. Their written contract said something and they charge something else. They reduced the broadband speed and increased the monthly rate without informing me. Terrible terrible experience. There is no “zero star” here because the don’t deserve even the one star. Absolute Con Artists.”

Helpful Report

Posted 5 months ago

“My Ongoing Struggle with TalkTalk Fibre Installation: Repeated Delays and Broken Promises Hello everyone, I wanted to share my frustrating experience with TalkTalk in hopes it might help others who are dealing with similar issues. I signed a contract with TalkTalk on 16 October 2024 for their Fibre 500 service, expecting installation within 14 days as promised. But here I am, almost a month later, with no service, endless delays, and a mountain of excuses. The Timeline of Missed Promises 30 October: The initial 14-day deadline for installation came and went with no technician. 13 November: After countless follow-ups, I was told OpenReach would come for the civil work, confirmed by a text. Yet, no one arrived, and TalkTalk didn’t provide any update on the missed appointment. 19 November: I’ve now been given this date as the next possible installation date. At this point, I have zero confidence it will actually happen. Useless Customer Service To add to the frustration, every time I call TalkTalk’s customer service, they give me generic, copy-paste responses that completely sidestep the actual issue. On top of that, they’ve directed me to contact OpenReach and CityFibre myself—essentially asking me to chase down their infrastructure partners and do their job for them. To make matters worse, the systems that TalkTalk customer service uses to access accounts and updates seem to conveniently go down quite often. This from a company that’s supposed to provide broadband service! It’s beyond me how a broadband company can’t even keep its own systems running reliably. Why This is So Frustrating I don’t live in a remote area—I’m in a centrally located apartment block, where my neighbors on both sides already have fibre. Just recently, I watched OpenReach do work for another neighbor, while I’m left waiting with no internet and no real answers. What I’ve Asked for But Haven’t Received 1. A firm installation date without further delays. 2. Proactive communication on any changes to the schedule, so I don’t have to keep chasing them. 3. A temporary Wi-Fi solution at no cost until my broadband is finally set up. 4. Compensation for the delays and additional mobile data costs I’ve incurred. 5. The right to terminate my contract without penalty if they can’t meet this new deadline. I trusted TalkTalk to deliver what they promised, but this experience has been ridiculous. It’s honestly the most poorly run company I’ve ever dealt with. If any of you have managed to get through a similar situation, I’d appreciate any advice! Thanks for reading, and here’s hoping TalkTalk finally steps up.”

Helpful Report

Posted 5 months ago

“Useless service, they can't hear me, their own Internet is broken, how they going to supply good service to us ??? I was repeating my account number 50 times and postcode 55 times they have issue to reach my account because they can't hear, I swear they are not local their customer service is in poor country where they don't have a proper Internet to deal with us!! Fedup of this!!problem still exist,day 6 :(”

Helpful Report

Posted 5 months ago

TalkTalk is rated 1.2 based on 1,554 reviews