Only 1 phone number to report a fault, which is difficult to find, and is based in Manila. Quality of the call is always bad, which is ironic for a telecoms company! and the script which is followed is very lengthy. I have just spent 1/2 hour reporting that my phone line is not working, and the things that I have been told to do are ridiculous - unscrew the BT main phone socket cover so that another test can be run - all which achieved nothing. I now have an engineer booked for 4 days' time and he may or may not want to come into the house, so I have an 8 hour window in which I have to stay in otherwise I will be charged. Last time this happened the fault was outside and they didn't even come to the house, but didn't have the courtesy to tell me after fixing it!! Wouldn't recommend - use a couple of bean can and some string instead.