Absolutely awful. I wouldn't even give this company one star. I was with the company for two years in a contract and have never experienced such a terrible wireless internet connection in my life. If more than one device was connected to the network at one time then it was virtually impossible for anyone else to get a connection. I rang up numerous times to complain but didn't get anywhere as the customer service advisors could hardly speak English and I couldn't understand what they were telling me half the time. Eventually they sent me a new 'improved' router which was EXACTLY the same as the old one, which subsequently did NOT provide me with a faster connection. I couldn't have been happier when my contract finished and am now with Virgin Media who have given me a much better service