had problems for months I cannot get any body to speak to me on the phone. talk talk say they have good free help line, total rubbish, if you do not have a mobile you cannot access it. Have I and many others been paying for something you are not providing. You owe us a big refund and a would like mine before I leave. There is nothing in your advertising what says you have to have a mobile phone. My broadband line speed is 0.5 on a good day nearly as fast as a 2nd stamp. if any friends plan on sending me Christmas greetings by e-mail, last post for me 18th.