Disgraceful. Sent “Final Demand” letter for cancellation fee when no letters or correspondence was sent beforehand. With a threat of 3rd Party Debt Recovery. Letter written December 31, 2020. Arrived January 7th, 2021. Usual umpteen calls to Collections Team, 4 hours later was told final bill was now £121 instead of £109 as illustrated on THEIR LETTER, since it’s for increased charges as bill was not settled in 7 days of the letter. Paid the full amount, and have reported the whole case to CISAS. Would not even give a single or half star. Most unprofessional services company in the UK. Avoid at all costs. ps: We were put on hold with one of the “customer service” staff for 43 minutes, and they forgot to actually put the call on hold. They were laughing and joking in the background at the expense of TalkTalk customers, and taking satisfaction how they could easily p*ss customers off and (clearly heard it) “it’s great when we just end the call haha”. OFCOM need to strike this firm off!!