Worst customer service I have ever experienced. I was a customer with talk talk for about 3 years. The issue came when I tried to cancel my account. I ended up spending hours on the phone to about 6 different customer assistants over a month. They were universally unhelpful, and totally failed to communicate clearly. I ended up phoning several times about the same issue and was reassured several times that it had been resolved, only to find days later that it hadn't. I eventually got through to a manager after ages on hold, she was actively confrontational and rude. She offered me £5 in compensation for the repeated errors on their part, but only if I could phone them again in 24hrs to have it processed. Needless to say, I told her not to bother and that I just wanted to never have to hear from them again. She then decided to argue with me while I repeatedly said goodbye until I ended up just hanging up. So I wasted my time and ended up being treated like an idiot too. Great.