There should be an option for 0 as they do not deserve 1. Be aware of them they will charge fees even after you finish you contract dose not mater to them that you inform them that you leaving them at the end of you contract. I inform them that I was leaving them on the end of contract and they charge me £32.00 on the 18th and when I queried whey they said service charges for transferring me to the other provider. I explained to them that was untrue as the other provider cancelled my purchase on 14th as talktalk did not release the line until the 19th then was told that oh is for the 5day fron 13th to 19th which I was with them after finishing my contract. I explained to them that I informed you that I was leaving you at the end of contract so they should have been no more service from them after the 13th but to no avail the customer service person was making all kind of excuses to explained the change. This guys are total fraudsters stay away. I lost of £32.00 to them and lots of my time yesterday and today have to wait 4th of May for the other provider to connect me. 14day without service just because talktalk can do ther job. Ps. Today I couldn't get access to my account this guy's are funny as well..blocked my account. So had to phone them lucky I write my details down.