Truly a company from hell, I had a nightmare with this company, last year i had daily disconnections, sometimes unable to connect at all, they made me wait 3 weeks for an engineer who never bothered to turnup, I called them, they promised me compensation, instead they actually penalised me £60, unbelievable but as I found out the incompetence, the total disregard for their customers is on a different level, surpassed only by their callousness, I am one of what they call "vulnerable customers" they claim to prioritise, what a joke, they crapped on me, for months I had the connection problem, they would not even call Openreach to investigate, they only did after I contacted an outside organisation, it seems talktalk, a broadband were too incompetent to diagnose a faulty talktalk router and they didn't care, I had an email from an employee in the Ceo office by the name of Helen Mu**** who led me to believe that she was going to help, she gave a phone number to contact knowing full well she had no intention of talking, she had a recorded message that "vulnerable " customers are her priority, knowing full well I am one, she never even bothered to reply to my many phone calls and messages, that is the kind of despicable people they have working for them and the CEO Tristia Harrison doesn't seem to give a sh**, the company for 2 years running is the most complained about broadband company in the uk but she still gets her half million salary, customers, vulnerable or otherwise don't seem to matter. You can see what bad reviews they get but they don't care. Watchdog should do a whole program about this disgusting company.