Holy moly, what a company. When everything works it's great, but God forbid you have a problem because you're almost guaranteed to be pulling your hair out by the time it's fixed, assuming it ever does get fixed. Been without internet at home for two weeks now. One engineer sent out to check our wiring who was baffled about why he was even sent as there was a record of an issue at the exchange and TalkTalk already knew about it - tried to charge us £50 for the pleasure (no thank you). TalkTalk then admitted that there was a fault and that we'd be updated when it was fixed. Well, multiple days later and still conectionless we called back and were told that the issue had already been fixed (thanks for telling me) and that it must be our router that's broken 3ven though the engineer gave it the all clear. New router arrives and surprise surprise, still doesn't work. Called back, guy admitted that there was indeed a fault at the exchange and that it would be fixed asap. Received a text the next day stating that an Openreach engineer had done work on the cabinet and that we should be back up and running - still no internet and nobody had been to the cabinet that day (it's right outside). Openreach van does actually turn up the following day and does something or other but we still have no internet. One more phone call and apparently we have to have our profile reset at the exchange for our internet to work but only one person is allowed to do it and they don't work weekends so "f*** you" basically. What an absolute shambles. I would've honestly recommended them prior to this issue but customer service is an absolute joke. Will be changing as soon as possible and I'd recommend that they be avoided.