I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Stay away from these guys please - do not use them