Absolutely SHOCKING customer service. Just avoid like the plague.
It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans!
I ordered future fibre.
I rang up to ask where is my installation to be told they cancelled my order!
So I reinstated it.
I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order!
I stupidly reinstated it.
I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!!
All of this with over an hour of combined sitting on hold.
I just can’t believe how bad they have been!
3 years ago
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