Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.
3 years ago
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