New Router arrived but no internet. 6 hours of chat later, made up of slow irreverent stock phrases, decided it was faulty. A premium rate to call, made of lengthy 'let me look into this for you` delays. Aggressive and intimidating when cancelling 'you need to pay 6 months fee' even though I was within the cooling off period. Cancelled my direct debit and kept a copy of the chats as evidence.
3 years ago
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