I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail