If I could give zero stars I would.. please AVOID this company at all cost. I've recently switched to this company. Before the change i made sure the connection and speed would be good. It was so we did the change. After 14 days the connection was rubbish. No one can connect upstairs as it's awful. I rang them I got the phone put down on me. I did the test your line on the app and it constantly says there's a fault on my line. The company says it's not a fault I need to purchase another box for upstairs!! So to hike up my price. I'm stuck in a 24month contract with awful connection. The customer service is awful.