My line was upgraded to full fibre recently but I was not told that by accepting the upgrade I was effectively agreeing a new contract. my previous benefits were cancelled and new charges were put in place. I only realised this had happened when the new bill arrived. It has taken me 4 days to query this and the response is simply that you have agreed to the upgrade. I am leaving Talktalk and will let everyone how bad they have been.
1 year ago
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