Dreadful company. Customer services is in Asia where it is impossible to communicate with. They upgraded us and then left us with a system that we could not use because they failed to supply us with a router. We now have no phone line and unable speak to anyone at talk talk who understands the issue. Talktalk are very keen to take your money and are very slick at selling you the dream but the after sales customer care is zero and it’s due to a lack of understanding by customer services. A business run in this way is a business heading for failure unless it listens to its customers! We have no phone line and we run a small business and talktalk just don’t care. Avoid at all cost!