I'd give a zero review if I could. Had problems over a period with wifi dropping out - they eventually arranged an engineer to call, after almost bullying me to agree to T&Cs that if I had broken their equipment I would have to pay £75! Engineer came, it was a faulty cable from the box to my house which he replaced. Have been trying to log into my TalkTalk account to see when my contract expires so I can get out of it, and i can't get in and none of the forgotten password/forgotten email options work. neither does log in via your mobile phone - you try and enter the code you've received and it just says there is an error. Open Reach Engineer said they are on their last legs so change provider asap. Easier said than done!