YOU SCAM PEOPLE!! I have been with you around 4 years now and since you contacted me in November 2023 asking will I be home saying openreach are in my area fitting full fiber cables and need access to the property to upgrade the lines as its mandatory by 2025. I then waited in for openreach on the date you give me and they never showed so I contacted you and then you give me another date and they didn't show again so I then put in a complaint and you give me another date and openreach come out and they fitted the new lines your said needed to be fitted and the openreach engineer said everything is good my end but your Internet isn't working so he rang you guys in front of me and you said it will be updated once he has left and I contacted you days after as still no Internet and you said my contract is with a copper line and full fiber shouldn't have ever been installed and that openreach will need to fit the old lines back ( obviously they are removing them because they are outdated so they aren't going to come and install an out of date line ) i was then given a date for openreachto come out change the lines back but guess what? THEY DIDNT SHOW. Everytime I call talk talk I'm on the phone over 1 hour and everytime I get told I will get a call back of a manager and I never do!!! NEARLY 3 MONTHS WITHOUT INTERNET AND STILL PAYING!!!!