What a stupid provider this is. I booked in advance for broadband setup in my new apartment I was going to move into. I waited in my new apartment for 11 days without internet for the router to arrive and get installed on the 12th day. When I didn't receive the equipment delivered to me on the 11th day, I chatted with the lame chat customer care and they informed me, "Oh the engineers can't visit you, I'll have to wait 10 more days to receive the next update!" Amazing!! Take a bow! 👏🏻👏🏻👏🏻 You win the award for Biggest Unprofessional of the year. I wish I knew this beforehand so I never sign up with this incompetent provider blaming it all on openreach. They've just wasted my time and impacted my work. I've now booked with BT with a confirmed date for next week instead of going ahead with these clueless bunch of people who don't know what they're doing!