Having waited 4 days for talktalk to fix the phone cable I accidentally pulled out of the junction box coming into my house I am getting nowhere. Despite telling them the issue they insisted on doing line checks and sending an engineer to assess the outside of my property when I had stated 6 or 7 times the issue was the phone cable I'd pulled out. The openreach engineer has been helpful and tried to visit my property on the day it happened but talktalk will not book me an appointment in and are insisting on sounding several hours asking questions about what is damaged despite clear explanation. I have sent them an inage of the pulled out telephone line and they finally sent me an appointment for in 2 days time. Would not purchase from them again.