Everything went wrong. Net decided to pack in completely. Had to call them for a solution. Auto service didn't recognise any of my details so the only way I could speak to someone was to sap my mobile data on a live chat with a bot. Asks you one question at a time with a 5 min delay between each question, none of which were regarding the problem. I was then told it requires an engineer visit which would cost me £75 even though its an issue with their kit, this was followed by another wall of text which was completely illiterate and confusing. I had enough and decided to end my service with these jokers. I was then transferred to the accounts team (now over an hour at this point) and they tried to offer me better packages, lower costs and a free engineer visit. I asked how soon an engineer could sort this and the conversation closed down. So after all that, I'm still with no Internet, still have nothing in place to sort this and I cannot speak to anybody until Monday. What a terrible company this is