Horrendous customer service from this company. Reported a fault with the internet, they checked it and confirmed the fault. Engineer came out and said no fault. They closed the case. I reopened the case, they checked the line and confirmed the fault, another engineer to be sent out. I’m now trying to cancel my contract with them as they aren’t providing an internet service so why am I paying. 1h 29 mins so far on the phone passed from pillar to post. Saying I need to pay a cancellation fee even though they aren’t fulfilling their part of our contract! Absolute joke! I’ve now been sent to the tech dept then the retentions dept then back to the tech dept and now apparently I’m being transferred to the correspondence team! Avoid Talk Talk at all costs! Awful company.