Please stay clear of this truly awful company. I spent over 30 hours commuting with them ( phone, chat bot, e-mail, what's app), but to be honest it's all a waste if time, as nobody at Talk Talk has a clue. I moved house and wanted to transfer my landline / broadband, but because of all sorts of communication problems on their side, it never materialised. I think one of their problems is they have to many staff who (A Don't speak good English and (B There is to.many departments that don't communicate, hence the reason when you get transferred from dept to dept you basically are back to square 1. Seriously when your looking for a broadband deal look at reviews, and if it means paying a couple if pound more per month, then it's probably worth it, if it means avoiding Talk Talk.