Absolutely shocking customer service... 6months of calls and still no solutions, problems with my broadband, more like problems with my hair having pulled it all out. Every call made is directed to a scripted customer service team member with repeated solutions and line tests. SEND ME A TECHNICIAN TO MY HOME! Your tests and solutions clearly dont work its been 6 months and still no solution or technician has turned up. So im going to cancel as im being ignored completely. But wait im now being told they will do me a deal and either i except therye offer of waiting yet another 28days for the problem to be fixed or ill be charged for cancellation..! I have basicly paid talk talk for a service that does not work for 6 months and they say i have to pay a penalty... !