The worst technical support service you will ever experience in your lifetime. If you have a connection problem (most will and regular) you will be dealing with the most untrained technical help possible, every call will take up hours of your life for no benefit by staff (just doing their job exactly as ordered by talktalk) that are just script reading to make you think they are doing lots of helpful stuff, they are not! they have no experienced trained telecoms employees in call centers. I have 25years in electronic and customer service sector in the uk and few are very good most are average but talktalk have set up the best "service con" to meet targets I have ever seen. (well done on that side!) If you have alternatives to talktalk do yourself a big favour and take them.