I purchased 25mb faster fibre broadband for 25 pound a month. Firstly they sent me the router and rang me to say a technician would need to visit my home to connect me to the internet. I booked a day off on the agreed date and nobody turned up. Then it just connected the following day without a technician 2 days later. Once connected i had to ring as i was only getting 2mb not the 25mb i was paying for. (Due to the new broadband laws this actually meant by doing this they had failed the contract). When i complained about this i was continously put on hold and constantly cut off. After 7 hoirs and 25 pound credit later i had got nowhere. Now 3 months on with nothing rectified i have told them to cut me off due to the cost i have incurred in trying to contact them and loss of the days wages i booked off for the technician. AVOID THIS COMPANY AT ALL COSTS THEY SEEM TO SPECIALIZE IN RIPPING PEOPLE OFF.