""The absolute worst customer service. Every phone call for even the simplest enquiry ends up lasting 30 minutes. I can't understand the agent on the phone and all they seem to do is deliver unnecessarily lengthy answers from a script they have been given. Talk Talk disconnected my wifi whilst I was recovering from an operation in hospital without my authorisation. I subsequently had to have a whole new service re-connected which they had the audacity to charge me for and since then I have had barely functioning internet. If I could use any other provider I would but no-one else services my area. I have been on the phone 22 minutes already just to confirm whether I can expect the engineer that I was told would be visiting me today - a simple yes or no answer seems to be beyond the capability of their staff. Talk Talk should be ashamed of themselves.