Absolutely disgusting customer service, I have logged a complaint regarding slow broadband connection and it took many phonecalls for them to actually send an engineer who replaced the router. I had extremely poor connect for 4 months and they offered me £4 compensation with a £10 Goodwill gesture. Needless to say I have cancelled my contact. Do not use talk talk as they honestly do not have a clue and their customers service skills are truly none existent. Absolutely hopeless , I just can't believe how many hours of my life I have wasted talking to these people and getting absolutely no where !!!