Tried to move my account to my new home through an infuriating phone call in which the customer service guy on the other end of the line was slow and obscure in answer to all of my questions. 2 days later I received a text message telling me they were sorry I cancelled my new order. I called to tell them I hadnt cancelled it, after being on hold for 20 minutes was told it was cancelled due to a 'technical error' and that i would have to set up a WHOLE NEW ACCOUNT. This took 40 minutes and was so ridiculously unnecessary, and the person handling the setting up of the new account simply laughed at me when I got frustrated. Absolutely shocking customer service, wishing I had cancelled, sucked up the cancellation fee and gone elsewhere. NO NOT RECOMMEND.