A shocking company - PLEASE AVOID. I never received any internet or phone line. I cancelled within the 20 day cooling off period. Yet they are still trying to Bill me even though I have received previous letters showing 0 balance. Now they are saying the 20 days is from when I first ordered online - rubbish. The customer service is actually the worst I have ever received. Currently I have spent 6 hours on live chat over 4 nights to to sort an engineer and cancelling. When I rang up they said I have no account lol. The engineers only rang me 2/3 days later after I cancelled. Luckily I have records of all the conversations as they have tried so hard to charge me different monies for a service I had never received and different dates to try and go passed the 20 days cooling. DO NOT TRUST.