signed up, waited for an engineer visit to connect new line, engineer came found telegraph pole at full capacity unable to connect me, informed me i would have to wait for openreach to do something (what or when unclear) NOT TALKTALKS FAULT what is talktalks fault; I called talktalk to find a complete lack of English speaking or understanding call centre, then unable to tell me more until get engineer report sit and wait, fair enough!! following day though talktalk inform me i missed the engineers appointment to connect my services and would have to rebook an engineer... again contacted talktalk this time via online chat, which after an hour I was passed to 5 different departments, spoke to 5 different people explaining the issue and giving my details each and everytime for them to say, I missed the engineers appointment... I asked to cancel my services no less than a dozen times eventually got it cancelled asked about router return and told to call an expensive 0870 number to get a returns bag. wasted day waiting for an engineer, wasted time calling talktalk, wasted time online to talktalk, want more out of me for a returns bag. All in all TalkTalk has proved to be the poor rated company people say it is!!