Had talk talk for 2 years. Wasn't the best service due to lag half the time when i was actually using it. They were best value as to what I could afford at the time so I hung in there. Then I moved house... it was so slow that I may as well of had none. The exchange is only about 20m from the house. Phoneline was clear but They blamed it on the internal wiring but I thought no way because the last person in the house used broadband. (Customer service makes you feel like its your fault, glad I know a bit about technology) I thought no way am i paying an engineer for a problem that im sure isnt mines and took a chance to set up a switch date with another company. Switch date came, didnt need an engineer whatsoever. Plugged in my new router and it was working. Now I have a much better service at nearly 4 times the speed with only 4 pound extra a month. Thanks for making me look for another deal talktalk.